Installation Manager - job 1 of 3

Installation Manager - Landover, MD!

Our Vision:

The most trusted name in home improvement, providing every homeowner with a seamless journey to a home they love.

Our Mission:

Create value for our stakeholders by elevating customer expectations across our industry and consistently delivering best-in-class home improvement services. We accomplish this through tech-enabled innovation, industry-leading talent, and a company-wide commitment to seamless customer experiences.

Manager expectations

Our Managers are expected to exhibit the following Manager Expectations in all aspects of their role by being:

Results Driver

• Focus on the right inputs for their business and execute with quality and efficiency

• Take on new opportunities and tough challenges with a sense of urgency

• Despite setbacks leaders show resiliency with updates with plans to get back on track

• Able to execute a project from beginning to end and work through blockers/issues autonomously

People Developer

• Prioritizes setting clear goals and expectations with their team and investing time in their team's development

• Managers insist on the highest standards and continue to raise the bar for their employees

• Provides consistent coaching, feedback, and support throughout the year

• Identifies and delegates the right growth/stretch opportunities for their team

• Empower employees to solve complex issues and can guide and coach employees through opportunities

Ownership Mindset

• Demonstrates a high level of personal accountability for their actions and performance

• Leaders think long-term and don't sacrifice long-term value for short-term results

• Manages underperformance promptly and effectively in partnership with HR/Manager

• Leaders act on behalf of the entire company, beyond just their own team. They never say "That's not my job“

Proactive Innovator

• Demonstrates operational excellence through streamlining/optimizing processes and workflows

• Looks for ways to show continuous improvement for the team and business

• Proactively solves problems while generating alignment with the proper stakeholders

• Comfortable with change and is a change agent. Leans into as opposed to resisting it

• Brings new ideas to the table to drive the business forward

Culture Builder

• Brings a positive can-do mindset in good and bad times that permeates through the team

• Creates a fun, engaging, and professional work environment

• Actively solicits and implements feedback from direct reports

• Celebrates and recognizes employee for positively impacting the team and business

Most importantly, together we embrace a collaborative spirit to propel all Renuity Divisions to achieve faster growth, greater profitability, and become THE most trusted name in home improvement.

Job Summary:

The Installation Manager is responsible for oversight and management of the all-product Installation teams, with focus on cost and labor scheduling. This includes fleet management, installation scheduling support, and system installation.

· Manage installers to ensure scope of work for jobs is clear and defined, appropriate labor and materials are defined for job completion, and work is performed according to Renuity HomeOrg’s standards and specifications.

· Collect all outstanding Account Balances

· Develop, Train and onboard new hires,

· Handle all customer escalations from install team

· Work with vendors and suppliers to maintain up to date industry application and product knowledge,

· Complete Job Cost Tracker to identify areas of opportunity and improve KPIs and other metrics,

· Develop projections and leverage resources based on business needs.

· Work with Customer Service to optimize scheduling to meet revenue goals.

· Provide job assessment for projects to maximize scheduling to achieve Install Revenue Goals

· Monitor the progress of all installation jobs and maintain reports of time to completion and first-time completion rate. Manage and resolve escalated issues and address customer concerns as needed.

· Assess Installer performance, process payroll, and calculate bonuses.

· Ensure all vehicles follow maintenance plan and are properly maintained, licensed and inspected.

· Monitor GPS for all vehicles and resolve issues that arise (I.e. speeding, violations, tows, etc.)

· Regularly perform team skills assessment and ongoing training of staff, identifying appropriate training resources to fill skill gaps.

· Reviewing all new jobs for labor and skills requirements,

· Managing labor effectively to operational budgets and ratios,

· Ensuring branch inventory counts are accurate,

· Ensuring jobs are staged 3-7 days in advance to ensure materials are available and ready for install team.

· Coordinate logistics of daily morning roll-out, assuring product and documentation is complete.

· Complete weekly progress reports for Management encompassing installation, service, and quality assurance.

· Monitor and schedule vehicle maintenance and repairs ensuring these are up to date.

· Conduct Installer ride-along and quality audits

· Support Territory Operations Manager as required

· Other duties as assigned.

Key Performance Indicators:

· Backlog Turnover

· Throughput Capacity

· NPS Score

· Install Revenue

Essential Functions/Physical Requirements of Job:

Skills & Abilities:

· Ability to influence others to perform their jobs effectively and to be responsible for making decisions.

· Excellent communication skills

· Problem Solving skills

· Use Closet Pro effectively to price any non -production services

· Ability to use effective verbal and written communication skills.

Qualifications:

Education and Experience:

· Education & Experience: 2 years’ manufacturing and operations management experience, CNC programming a plus; Cabinet Vision programming including new product development and S2M testing/implementation preferred.

· 2+ year supervisory experience in a manufacturing environment. High School Diploma or GED required; some college preferred.

· Certified Lean Six Sigma Certification (Preferred)

· Computer Skills: Intermediate skills with Microsoft Office (Word, Excel, Outlook).

· Mechanical Aptitude - Intermediate skills with electrical schematics, pneumatic applications, and mechanical configurations

Certificates & Licenses:

· None

Computer Operations:

To perform this job successfully, an individual should have a strong knowledge of Microsoft Office 365 Suite, and the ability to learn and effectively use software applications used in the performance of job duties.

Computer Skills:

· Must be competent in Microsoft Office (Outlook, Word, Excel, PowerPoint).

Physical Requirements:

To perform this job successfully, an individual should be able to sit for long periods of time at a desk using a computer and occasionally lift and/or move up to 25 lbs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Classification:

Job is exempt from the overtime provisions of the Fair Labor Standards Act. Salary and benefits shall be paid consistent with Renuity, LLC salary and benefits policy.

Job is non-exempt and eligible for overtime payment for hours worked over 40 hours per work week consistent with the Fair Labor Standards Act and company policies. Wages and benefits shall be paid consistent with Renuity, LLC wage and benefits policy.

Work Environment:

The work is performed in an office setting. The noise level is moderate.

Travel:

Travel may be required.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Background Check:

The offer is contingent upon passing an acceptable background check.

Renuity is a leading tech-enabled direct-to-consumer home improvement services business delivering best-in-class residential remodeling services. Renuity focuses on quick-turn (1-2 day) home improvement jobs across a variety of products including windows & doors, bath remodels, kitchen cabinet refacing, garage floor coatings, closet and home organization solutions and re-roofing. Renuity offers homeowners a simpler process for home improvement: the ability to transform areas of their home in 1-2 days with quality products, an experienced local contractor with reliable workmanship, an efficient, tech-enabled experience and a national company standing behind its warranty. We believe deeply in our mission to elevate customer expectations for home improvement and to define what best-in-class truly looks like. Our innovative model and leadership team has the company poised to become the largest DTC home improvement provider in the US, with plans to expand into every market in the continental United States over the next three years. Renuity goes to market under both our national Renuity brand as well as via nine regional brands doing business as “a division of Renuity” (Closet America, FHIA Remodeling, Home Smart Industries, Mad City, Max Home, Pacific Bath, Rite Window & Bath and Statewide Remodeling).

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. 

If you have a question regarding your application, please contact [email protected]

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