IT Systems & Operations Manager

We prefer candidates to be located in the DMV area for this role; however, we are willing to consider a remote work arrangement for the right individual.

About Proper 

Proper is a private equity–backed, hyper-growth platform reinventing the way multifamily property management operates. By consolidating leading firms, streamlining processes, and embracing technology, we’re creating a smarter, more connected, and more efficient future for the industry.

With digital systems and automation at the core of our strategy, Proper is building the operational backbone of tomorrow’s property management. Join us and help unify the technology ecosystem that powers our growing organization. 

About the Role 

We are seeking a highly organized and proactive IT Systems & Operations Manager to oversee and optimize all corporate technology tools and systems across Proper and its portfolio companies. 

This role will manage our IT infrastructure from a corporate perspective — ensuring smooth operation of platforms like Microsoft 365, SharePoint, Asana, Slack, Fathom, and other key systems. The ideal candidate is a hands-on problem solver who can manage onboarding and offboarding processes, standardize workflows across multiple entities, and ensure the organization’s technology stack is secure, unified, and scalable. 

This is not a software implementation role — it’s an IT operations and systems management role designed for someone who thrives on maintaining order, improving efficiency, and ensuring reliability across a fast-moving organization. 

Key Responsibilities 

Systems Management & Administration 

• Oversee Proper’s suite of corporate IT tools, including Microsoft 365, SharePoint, Asana, Slack, Fathom, and related applications. 

• Manage user access, permissions, and integrations across systems to ensure security and consistency. 

• Lead the unification of SharePoint sites and company-wide collaboration tools for improved accessibility and version control. 

• Partner with leadership to define and maintain IT policies, procedures, and governance standards. 

Onboarding & Offboarding 

• Manage all IT-related aspects of employee lifecycle processes, including account setup, hardware allocation, access provisioning, and termination workflows. 

• Maintain and track IT assets (laptops, peripherals, and software licenses). 

• Ensure timely deactivation and data retrieval during offboarding. 

IT Support & Maintenance 

• Serve as the first point of contact for internal IT requests, troubleshooting hardware, connectivity, or software issues as they arise. 

• Coordinate with external IT vendors and managed service providers for escalations and ongoing support. 

• Maintain documentation for all systems, tools, and internal IT processes. 

Technology Optimization & Governance 

• Evaluate new tools and recommend improvements to enhance productivity, collaboration, and security. 

• Maintain centralized visibility into all corporate tech platforms to ensure standardization and alignment across entities. 

• Ensure adherence to cyber hygiene best practices, including password policies, MFA, and secure data management. 

Qualifications & Experience 

• Bachelor’s degree in Information Technology, Computer Science, or related field. 

• 5+ years of IT administration or systems management experience, ideally within a multi-entity or high-growth environment. 

• Hands-on experience managing Microsoft 365, SharePoint, Asana, Slack, and other productivity platforms. 

• Working knowledge of IT security principles, account management, and hardware troubleshooting. 

• Strong organizational and documentation skills; able to create structure in fast-paced environments. 

• Excellent communication and collaboration abilities across technical and non-technical teams. 

• Proven ability to manage multiple systems and priorities with precision and accountability. 

Why Join Proper 

• Be a key player in shaping the technology foundation of a fast-growing platform organization. 

• Work with a dynamic team that values innovation, organization, and efficiency. 

• Competitive salary, bonus potential, and benefits (medical, dental, vision, 401k match). 

• Flexible PTO and a collaborative, mission-driven culture. 
• This opportunity schedule can be either hybrid or remote.

Our Core Values 

• People-First, Tech-Forward: We leverage technology to eliminate inefficiencies, empowering team members to focus on high-value work. 

• Authentic Candor & Transparency: We believe honest, direct communication builds trust, accountability, and stronger relationships. 

• Good & Fast Over Perfect & Slow: We move quickly on adaptable decisions and take a methodical approach for impactful ones. 

• Ownership & Accountability: We take initiative, embrace challenges, and follow through. 

• Empathetic Leadership: Strong leadership starts with high emotional intelligence, fostering a culture of support and loyalty. 

Proper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.