Director, Consulting Services

Dream of Transformative IT Projects? Join Project Outlier and Reach your Full Potential!

Join the dynamic team at Project Outlier and be at the forefront of fueling clients to deliver life-changing therapies! Our core services include IT Strategy, Implementation Planning, and Program Management. We provide a dynamic environment where you can learn, grow, contribute, and become the best version of yourself.

We are currently looking for an experienced Director to join our Consulting Services Team to lead several critical workstreams spanning the Patient Services Hub and Data Integration spaces. Upon completion of this scope of work, this individual would then step into a key leadership role within our growing Consulting Services team. As a leader at Project Outlier, you’ll play a critical role in winning new business, managing client engagements, and driving measurable results.

Although remote work will be considered, preference will be given to San Diego- and North Carolina-based residents.

As a Director, Consulting Services at Project Outlier (PrO), you will:

Lead Patient Services Workstreams

o   Serve as the primary program leader for a complex Patient Services (Hub) transition supporting a new drug launch, overseeing all IT and operational workstreams from discovery through go-live

o   Manage multiple concurrent project tracks across case intake, benefits verification (BV), prior authorization (PA), reimbursement support, patient onboarding, and specialty pharmacy coordination

o   Partner closely with vendors, Hub providers, specialty pharmacies, and internal/external IT teams to ensure seamless data flows and operational readiness

o   Oversee integrations, API connectivity, CRM/Hub platform configuration, and data migration activities required for launch

o   Manage cross-functional readiness including SOP development and training plans

o   Lead risk management, issue resolution, and executive-level reporting to ensure on-time, compliant launch execution

o   Act as the escalation point for all IT-related hub transition issues, ensuring cross-workstream alignment and rapid decision making

Develop New Business

o   Develop strong professional relationships with clients and key stakeholders such that these individuals regularly turn to you for advice and resource needs, establishing Project Outlier as a strategic partner 

o   Understand current and potential client situations, challenges, opportunities, and objectives (“client needs”) 

o   Understand PrO capabilities to address client needs 

o   Position yourself as a thought leader by offering strategic guidance on how PrO can add value to the client relationship by addressing their client needs

o   Lead sales process to win/earn work with client(s) (i.e. identify new opportunities, capabilities presentation, proposal) 

o   Facilitate contracting process between client organization(s) and PrO (i.e. MSA, SOW, CO) 

Lead Delivery of Great Client Service 

o   Participate in Strategic Resource Management (“SRM”) and Talent Acquisition (“TA”), as warranted, to effectively staff client team throughout client engagement 

o   Effectively onboard team members to client team(s) 

o   Lead client team members to deliver exceptional service and measurable results to client(s) by demonstrating professionalism and integrity, setting high standards for quality and excellence in client deliverables, and inspiring team to meet or exceed those expectations 

o   Develop consulting service leaders (i.e., Sr. Mgr./Mgr.) who develop consulting services team members (i.e., Analysts, Consultants, & Sr. Consultants) 

o   Proactively identify and resolve PrO service delivery challenges to minimize negative impact to clients 

o   Accountable for achievement of PrO financial objectives (i.e. utilization, bill rates, revenue, gross margin %) 

o   Collaborate with other PrO client leaders to serve our entire client portfolio and grow PrO (i.e. round tables, knowledge sharing, cross-selling) 

o   Ensure that client team(s) contribute to PrO body of knowledge (i.e. summarize and publish case studies and testimonials, nominate team members for awards, etc.) 

o   Solicit feedback from clients and key stakeholders to identify areas for improvement and opportunities to enhance client satisfaction 

Deliver Great Client Service

o   Actively serve client in key, billable roles, when possible and applicable, to achieve the above

o   Deliver measurable results that demonstrate the value of your consulting services to the client by tracking key accomplishments, projects closed, and assessing the impact of your work on the client’s business

• Exude key qualities of a leader: Humility, Integrity, Empowerment, Empathy, Forward-Thinking, Gratitude, Self-Awareness, and Valuing Others, and manage teams that want to follow you  
• At least 12 years of progressive experience as a consultant or in a consultant-like role
• At least 8 years of project management experience with a proven track record of successfully managing a variety of complex IT projects requiring strong leadership and strategic thinking (e.g. ERP, LIMS, QMS, LMS, system integrations, M&A, infrastructure, etc.) 
• Must have 5+ years of direct Patient Services IT Program Management experience, leading multi-workstream implementations for pharma product launches or hub transitions
• Demonstrated experience managing multiple concurrent IT workstreams, including CRM/Hub platform build, data migration, patient case management systems, and specialty pharmacy connectivity
• Strong understanding of patient services operational workflows, including benefits verification, prior authorization, reimbursement support, escalations, and case management
• Must have deep knowledge in biotech/pharmaceuticals  
• At least 5 years of consulting leadership experience (must have led client facing teams) 
• At least 5 years of leadership experience with at least 2 managing managers 
• Ability to create a positive, learning environment for each team member 
• An advanced fluency in Power Point skills as this role requires creating compelling presentations for executives 
• Ability to motivate and inspire team members, provide guidance and direction, and foster a collaborative and results-oriented environment
• Ability to quickly develop or already possess proficient knowledge of our core services  
• A mindset of innovation to recommend solutions that push the client in new or different directions 
• Prepared to go above and beyond in your own development, lead by example, develop others, and develop the client; lead and coach others with and without authority
• Ability to create a positive, learning environment for each team member 
• Ability to see short-term (tactical) and long-term (strategic) opportunities for clients 
• Experience building relationships and credibility with clients, peers, team members, decision-makers, and influencers 
• Ideally located in the San Diego, CA area or in one of the pharma/biotech hot spots: Greater San Francisco, Chicago, Boston, New Jersey, Philadelphia, or North Carolina; must be willing to travel to clients, conferences, etc.  

• Remote-First Culture: Experience the flexibility of working remotely, with opportunities for on-site collaboration as needed
• Cutting-Edge Projects: Work on innovative technology projects that make a real-world impact
• Collaborative Environment: Enjoy a supportive and inclusive work culture
• Competitive Benefits: Health, dental, and vision insurance, 401K contribution, LTD/STD, life insurance, tuition reimbursement, monthly telecommuting stipend, and professional development opportunities
• Growth Opportunities: Numerous paths for career advancement and growth
• Unique PTO Package: U.S. holidays, 15 days of accrued time off, and (2) one-week paid company shutdowns (Summer and Winter)

• Humble. Show Up to Give. Continuous emphasis on making your team(s) successful, sometimes at the expense of your personal preferences or gain. Every person and voice matters
• Hungry. Effort and Results Matter. Show constant growth forward; you are tenacious in overcoming obstacles and are willing to shoulder more than your “fair share” without complaint
• Smart. Better Together. Able to get along with other humans; you show self-awareness in your interactions, engage in healthy conflict, and behave effectively in a wide range of scenarios