Quality Operations Director
About us: At Plexus, our vision is to help create the products that build a better world. Driven by a passion for excellence, we partner with leading Aerospace/Defense, Healthcare/Life Sciences and Industrial companies to design, manufacture and service some of the world’s most transformative products, including advanced surgical systems, diagnostic instruments, healthcare imaging equipment, mission critical aerospace systems, and electric vehicle (EV) charging solutions. Visit Plexus.com to learn more about our unwavering commitment to our vision.
When we invest in our people, we invest in building a better world.
With a vision rooted in the wellbeing and inclusive engagement of our team members, our customers, their end users and our communities, people are the heart of what we do and who we are. It is our values that unite us and guide us in everything that we do, including how we operate, behave and interact to foster a workplace where every team member feels valued and empowered to contribute their best.
Our values include: Growing our People, Building Belonging, Innovating Responsibly, Delivering Excellence and Creating Customer Success.
As a team member, you will engage in impactful work through global collaboration and the use of emerging technologies, join an inclusive culture where every team member is valued and working toward a greater purpose, and be empowered to reach your full potential through various development programs designed to accelerate your growth.
Plexus offers a comprehensive benefits package designed to support team members' wellbeing, including medical, dental, and vision insurance, paid time off, retirement savings, and opportunities for professional development. We also prioritize work-life balance and offer a variety of perks to enhance the team member experience. For more information, visit our US benefits website at usbenefits.plexus.com. Our commitment to pay range transparency fosters an equitable workplace, where everyone can feel valued. The annual compensation range for this position is stated below. The salary offered within this range will be based upon the geographic location, work experience, education, licensure requirements and/or skill level. Salary Range:
$145,000.00 - $217,400.00Purpose Statement: The Quality Director combines process quality assurance with customer product quality and drives compliance to the Plexus Quality Management System and organizational goals. This role partners closely with operations teams in manufacturing, sustaining services and customer management. The Director will focus on quality and delivery targets while minimizing the Cost of Poor Quality (CoPQ) and improving operational efficiency. This is a key indirect leadership role, responsible for leading the Quality Operations Function for multiple Plexus sites within a Geographical Region, Business Unit or Industry Segment.
Key Job Accountabilities:
- Contribute to the development of the Global Quality Operations Strategy and own implementation within the assigned area of responsibility. Turning strategy into action will include being responsible for quality planning to meet existing Customer demand and supporting Advanced Product Quality Planning (APQP) activities for smooth product launch and ramp to volume. Quality Planning responsibilities include enterprise risk management activities, dashboards and governance models to drive execution.
- Embody the Plexus Culture of Quality coaching, teaching and mentoring influencers in such a way to make culture a positive differentiator for Customers. Direct quality maturity and operational excellence assessments identifying trends, sharing best practices and driving a continual improvement mindset through the organization.
- Drive standard work and process efficiency in Advanced Product Quality Planning (APQP), First Article Inspection (FAI), Process Failure Modes Effects and Analysis (PFMEA) and Control Plans. Define quality’s involvement in shop floor management systems and lead high visibility customer escalations through effective use of available resources.
- Guide teams in data analysis and advanced problem solving techniques through the use of statistics, customer complaints, investigations and corrective and preventive actions. Apply a predictive mindset able to connect multiple points of data in a dynamic production environment for early detection and action. Enforce standards for traceability, containment and defect disposition throughout areas of assignment.
- Responsible to exemplify and hold their team accountable to demonstrating the Plexus Core Values. Leader will focus on evaluating potential, driving succession planning, and ensuring their employees receive the development and coaching required to realize their full potential.
Education/Experience Qualifications:
- Typically requires a minimum of 15 years of related experience with a Bachelor’s degree; or 12 years and a Master’s degree; or a PhD with 8 years experience.
- A combination of education, experience, and time in field will be taken into consideration, and internal candidates may have distinct requirements tailored to their demonstrated skills and contributions within the organization.
Other Qualifications:
- N/A
Physical Requirements:
- N/A
Travel Requirements:
- Less than 40%
This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.
We are pleased to provide reasonable accommodations to individuals with disabilities or special requirements. If you need an application accommodation, please contact us by email at GHQ.TA@plexus.com. Please include your contact information and clearly describe how we can help you. This email is for accommodation requests only and cannot be used to inquire about the status of applications.
We are an Equal Opportunity Employer (EOE) and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Some offers of employment are contingent upon successfully passing a drug screen and/or background check.
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For over 40 years, Plexus has partnered with global brands to deliver Manufacturing, Engineering and Aftermarket Service solutions in pursuit of building a better world. While our logo isn’t seen in the market, our impact is felt across industrie...
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