Director, Workforce Planning

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

This Knoxville, TN-based senior leader role on the Talent team is dedicated to strategically aligning the organization’s workforce with its long-term goals through data-driven forecasting, workforce analytics, and proactive planning. Also serves as a strategic partner to the business who is responsible for establishing the strategic workforce plan that ensures the organization has the right people, with the right skill, and at the right cost, to achieve its long-term strategy. 

• Develops long-term workforce strategies; forecasting staffing needs, analyzing workforce data to identify trends and gaps, and collaborating with HR, Finance, and Operations leaders to drive decisions on issues like talent gaps, succession planning, and operational efficiency.
• Develop methodology for strategic workforce planning and approach to scale, to include scenario planning; train HR business partners assist with conducting strategic workforce planning methodology
• Defines and develops a comprehensive workforce plan to align the business with the organization’s long-term goals
• Develops and integrates strategic workforce planning output into broader talent strategies to assist with build, buy, borrow, or BOT talent, to include recruitment, training, development, internal mobility, and labor optimization.
• Oversees a manager and team of analysts who analyze current and future workforce needs, identify skill gaps, strengths, and weaknesses, and forecast future talent needs
• Develops and implements a skills framework and AI-based talent marketplace to identify team members’ skillsets and align them to best-fit roles
• Challenges executive leaders to align workforce plans with business objectives
• Responsible for determining the data necessary to deliver actionable insights on workforce trends, performance and engagement
• Oversees the creation of action plans to address gaps between current workforce capabilities and future needs, including upskilling and reskilling of talent and discrepancies in number or type of roles
• Lead change management efforts with business leaders
• Establish and monitor key performance indicators to support strategic workforce planning

• Bachelor degree or equivalent combination of education and experience
• Minimum 10 years of experience in HR, Talent Strategy, or related field
• At least 3 years of direct experience in workforce planning and 3 years in a leadership capacity
• Proven success in building workforce planning functions or frameworks from the ground up
• Strong strategic thinking and problem-solving abilities with a high level of ownership and initiative
• Demonstrated ability to interpret and apply workforce analytics to drive business decisions
• Experience with workforce planning platforms and methodologies
• Ability to interpret and apply analytics; business and industry acumen
• Effective communicator with executive presence and cross-functional leadership experience
• Comfortable with  fast-paced environments; able to influence and advocate for change
• Skilled in developing build, buy, and borrow talent strategies across recruitment, development, and internal mobility
• Ability to persuade and challenge executive and business leaders, while managing stakeholder expectations
• Experience leading change management efforts
• Displays business and industry acumen

Nation-wide Medical Plan/Dental/Vision

401(k) and Flexible Spending Accounts

Employee Fuel Discount

Adoption Assistance

Tuition Reimbursement

Onsite Gym and Cafeteria

Weekly Pay

All your information will be kept confidential according to EEO guidelines