Sr Director, Merchant Services Engineering

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

We are seeking an experienced and visionary Senior Director of Merchant Services Engineering to lead our efforts in creating delightful servicing, payment processing and other value-added experiences for the Merchants on the PayPal platform. This role requires a strategic thinker with a deep technical background, passion and curiosity for building software products and platforms, who will leverage the latest AI tooling and approaches to improve team productivity.

Job Description:

Essential Responsibilities:

• Directs and controls the best practices and procedures within multiple domains within engineering through subordinate leaders
• Develops methods, techniques and evaluation criteria for projects, programs, and people across multiple domains and at an enterprise level
• Owns relationship with executives and SLT to drive alignment and the creation of business AND technical objectives that will be executed within their organization
• Responsible for the delivery of high complexity projects/programs with Enterprise impact
• Develops and executes software development strategy to achieve key business and technical objectives which contributes to the development of overall engineering strategy
• Consistently works with abstract ideas or situations across software development and engineering, assessing variables, evaluating fundamental issues, and providing direction for engineering
• Defines organizational roadmap and ensures alignment with PayPal-wide objectives. Sets high level organizational strategy and budget across multiple domains
• Collaborates with direct team, managers in org, stakeholders, managers in other orgs, external partners, business stakeholders, technology & business leadership

Minimum Qualifications:

• Minimum of 18 years of relevant work experience and a Bachelor's degree or equivalent experience.
• Minimum of 5 years management experience

Experience:  

• 15+ years of experience in technology roles with at least 5 years in a leadership position.  

• Proven track record in building and managing developer platforms or ecosystems.  

• Deep understanding of APIs, SDKs, and developer tools.  

• Experience in the payments or fintech industry is highly desirable.  

Skills:  

• Strong strategic thinking and problem-solving abilities.  

• Excellent communication and interpersonal skills.  

• Ability to build and maintain relationships with external partners and developers.  

• Proficient in leading cross-functional teams in a fast-paced environment . 

•  Knowledge of compliance and regulatory requirements in the financial industry.  

• Understanding of AI landscape and passion for leveraging AI to improve team productivity.

  

Subsidiary:

PayPal

Travel Percent:

20

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The US national annual pay range for this role is $209,000 to $359,150

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.