Implementation Consultant - job 1 of 2
Job Title: Implementation Specialist
Position Type: Full-Time, Remote
Working Hours: U.S. client business hours (with flexibility for client onboarding sessions and project deadlines)
About the Role:
Our client is seeking an Implementation Specialist to manage the onboarding and deployment of new clients. This role involves configuring systems, training users, and coordinating project timelines. The Implementation Specialist ensures that customers experience a smooth transition from sales to adoption, setting the foundation for long-term success and satisfaction.
Responsibilities:
Client Onboarding & Kickoff:
- Lead client onboarding sessions, introducing workflows and timelines.
- Gather client requirements and confirm scope of implementation.
- Build strong client relationships from the start of engagement.
System Configuration:
- Configure accounts, permissions, and integrations (CRM, ERP, SaaS platforms, APIs).
- Customize workflows, dashboards, and settings to match client use cases.
- Test system functionality and troubleshoot issues before go-live.
Training & Enablement:
- Deliver training sessions via Zoom or in-person workshops.
- Create user guides, video tutorials, and FAQs for ongoing support.
- Ensure client users feel confident using the product.
Project Management:
- Maintain implementation project plans in Asana, Trello, or Monday.com.
- Track milestones, dependencies, and deliverables against deadlines.
- Provide regular status updates to clients and internal stakeholders.
Collaboration:
- Work closely with Sales for a smooth handoff of closed deals.
- Partner with Customer Success Managers for post-implementation handoff.
- Collaborate with Product/Engineering to flag bugs or feature requests.
Continuous Improvement:
- Document best practices for implementations.
- Analyze onboarding performance (time-to-value, adoption rate).
- Suggest improvements to processes and playbooks.
What Makes You a Perfect Fit:
- Strong communicator who can simplify technical concepts.
- Highly organized project manager who thrives on deadlines.
- Proactive problem solver with a customer-first mindset.
- Comfortable working across technical and non-technical teams.
Required Experience & Skills (Minimum):
- 2+ years in implementation, onboarding, or technical project management.
- Familiarity with SaaS platforms, CRMs, or ERP systems.
- Strong presentation and training skills.
- Proficiency with project management tools (Asana, Trello, Monday.com, Jira).
Ideal Experience & Skills:
- Experience implementing SaaS solutions for SMB or enterprise clients.
- Technical skills in APIs, SQL, or integrations.
- Industry background in software, healthcare, finance, or professional services.
- Certification in project management (PMP, CAPM, or Agile).
What Does a Typical Day Look Like?
An Implementation Specialist’s day revolves around guiding new clients through the onboarding journey. You will:
- Kick off onboarding projects, confirming scope and timelines with clients.
- Configure systems and integrations, testing to ensure smooth operation.
- Deliver training sessions to client users and create follow-up resources.
- Track progress in project management tools, ensuring deadlines are met.
- Escalate technical issues to engineering while keeping the client informed.
- End the day by updating reports on onboarding progress and preparing for the next client meeting.
In essence: you are the bridge between sales and customer success, ensuring clients achieve value quickly and confidently.
Key Metrics for Success (KPIs):
- Time-to-value (average days from sale to adoption).
- % of implementations delivered on time and within scope.
- Client satisfaction scores (CSAT/NPS) post-onboarding.
- User adoption and training completion rates.
- Smooth handoff to Customer Success teams.
Interview Process:
- Initial Phone Screen
- Video Interview with Pavago Recruiter
- Practical Task (e.g., build a mock implementation project plan or deliver a short training session)
- Client Interview with Customer Success/Implementation Leadership
- Offer & Background Verification
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
A motivated Financial & Data Analyst is needed to translate financial and operational data into clear models, dashboards, and insights that drive executive decision-making.
Experienced, empathetic customer service professional needed to handle 50–100 daily tickets across multi-channel support for a U.S.-hours remote role.
Experienced program controls professional needed to lead Capital Baseline management and performance reporting for a major infrastructure program at AECOM's Sacramento office.
Lead coordination of involuntary transports and investigations for the Office of Assisted Outpatient Treatment, working closely with clinical teams and law enforcement to support safe community care for individuals with serious mental illness.
Senior leadership position directing all-hazards emergency preparedness, response, recovery, and grants management for the City of Philadelphia's Office of Emergency Management.
Peraton is hiring a Program Management Advisor in Sterling, VA to support executive program managers on complex national security programs requiring strong coordination, documentation, and stakeholder engagement.
Sargent & Lundy seeks an experienced Project Manager to oversee transmission, substation and distribution capital projects end-to-end, driving safety, schedule, budget and client satisfaction.
Accenture Infrastructure & Capital Projects is hiring a Senior Quantity Surveyor to drive cost estimating, commercial administration, and value engineering for infrastructure and mission-critical projects in Cheyenne, WY.
Peraton is hiring a Senior Technical Scrum Master with SRE/DevSecOps expertise to lead cross-functional engineering teams, manage CI/CD and cloud infrastructure, and coordinate delivery for government customers.
Eagle Electrical Services is hiring an onsite Project Administrative Assistant in Plain City, OH to support project managers and estimators with documentation, vendor/subcontractor coordination, and administrative project tasks.
A field-based Street Outreach Advisor for Pacific Health Group who builds community partnerships and performs trauma-informed outreach to connect people in Mariposa County to care and social supports.
Coordinate inspections, owner/tenant outreach, and case tracking for HPD’s Alternative Enforcement Program to help return the city’s most distressed buildings to safe, habitable condition.
Lead customer deployments and serve as the voice of the customer to ensure Odyssey’s platform delivers measurable value and successful state-level implementations.
Electric Boat is hiring VCS Construction Program Office Summer Interns to support program management activities for Columbia and Virginia class submarines, providing hands-on experience in design, construction oversight, contracts, and lifecycle support.
Experienced mechanical QA/project manager needed to oversee quality, commissioning, and vendor interfaces for mission-critical data center construction projects with Turner & Townsend.
pavago - thinking globally to grow locally 🌍 welcome to pavago, where the world is your talent pool. we believe in a borderless future where businesses can harness the best of international expertise without breaking the bank. 🌟 why choose pav...
115 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
