Salesforce Technical Manager

About Our Company:

At Patch My PC, we exist to improve lives. What started as a free tool to keep apps updated has grown into a trusted enterprise solution that helps IT and Security teams automate, manage, deploy, and report on third-party updates in Microsoft ConfigMgr, Intune, and WSUS. Our fully remote crew of 150 GIF-loving humans supports over 9,000 customers and more than 26 million devices. We make patching easier, boost security, and give IT teams their time back.

Our core values guide how we work, how we treat each other, and how we grow. They keep us focused on what matters most. We're here to improve the lives of our customers, our team members, and our communities.

About this Role: 

We’re looking for a Salesforce Technical Manager to lead the team responsible for designing, building, and optimizing Salesforce and connected GTM systems. This role combines strategic platform ownership, people leadership, and hands-on technical expertise. 

The ideal candidate is a player/coach, someone who can guide a team while also rolling up their sleeves to contribute technically through configuration, development, solution design, and code review. They ensure the platform supports scale, drives efficiency, and delivers a reliable and intuitive experience for our GTM teams. 

• Lead, develop, and scale a high-performing Salesforce Platform team including the Product Manager, Admin, Developers, and Operations Coordinator—through coaching, clear ownership, growth planning, and effective workload/resource management (including contractors). Cultivate a culture of quality, documentation, accountability, and continuous improvement.
• Own the Salesforce roadmap and platform strategy, partnering with leadership and cross-functional stakeholders to ensure alignment with business priorities. Translate business needs into phased, technically feasible initiatives, proactively identifying long-term architecture needs, risks, and optimization opportunities.
• Act as a hands-on technical leader, supporting declarative configuration, Apex debugging, flow optimization, integrations, and light to moderate development. Provide architectural guidance on data model design, automation strategy, user experience, and integrations.
• Ensure solution quality and platform governance through code reviews, adherence to security/compliance/performance standards, and consistent patterns for both configuration and code. Oversee the full QA and release management process, including testing, sandbox strategy, branching, documentation, and release cadence.
• Drive effective change management and user enablement, ensuring the team produces documentation, training, and in-app guidance. Monitor adoption, usage analytics, and data hygiene to identify areas for reinforcement or retraining while promoting intuitive, user-centered design.
• Serve as the primary escalation point for complex system issues, technical design decisions, and requirement clarification. Collaborate with IT, Security, and Data teams on integrations, access policies, and compliance, while also supporting broader company initiatives such as acquisitions, migrations, and product or pricing changes.

• 7+ years of Salesforce experience (Admin, Developer, Architect, or similar). 
• 3+ years of team leadership or people management experience. 
• Demonstrated hands-on Salesforce development ability (Apex, Flow Orchestration, API troubleshooting). 
• Experience conducting code reviews, solution reviews, and technical design reviews. 
• Strong understanding of Salesforce Sales Cloud and Service Cloud. 
• Ability to bridge technical and business concepts effectively. 
• Experience with Agile project methodologies and structured change management. 
• Excellent communication and stakeholder partnership skills. 

• Salesforce certifications such as Admin, Advanced Admin, App Builder, Platform Developer I, or Consultant-level credentials. 
• Prior experience leading Salesforce or GTM systems teams in a B2B SaaS environment. 

• Competitive Base Salary: $135,000 - $165,000 based on experience and location. 

• 401k Match: Match 200% of contributions up to the first 5% of salary, resulting in a total potential match of 10%. 
• Medical, Dental, and Vision Coverage:Patch My PC covers 99% of premiums for both team members and dependents. 

• FSA/HSA.
• Fertility benefits.
• Parental leave.
• Paid-time off (PTO).
• Volunteer leave.
• Charitable donation matching.
• Tuition reimbursement.
• Gym membership reimbursement.
• Internet stipend.
• Pet insurance.

Equal Opportunity Employer:

Patch My PC is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process. We encourage women, racial and ethnic minorities, individuals with disabilities, and veterans to apply.

Work Authorization:

To be eligible for consideration, candidates for fully remote positions must reside in one of the following U.S. states at the time of hire:

AL, AK, AR, AZ, CA, CO, CT, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV, WY.