Franchise Implementation Consultant - job 1 of 2

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description

As a Franchise Implementation Consultant on the PAR OPS Implementation team at PAR Technology Corporation, you will be responsible for deploying the PAR OPS solution for franchise customers in a highly collaborative, fast-paced environment. This role serves as a subject matter expert for franchise implementations, leveraging deep hospitality and operational knowledge to ensure successful configuration, rollout, and adoption of PAR OPS.

You will manage deployments within defined scope, timelines, specifications, and quality standards, ensuring a smooth transition from implementation to ongoing support. The Franchise Implementation Consultant partners closely with Project Managers, Support, Technical Services, and third-party providers to deliver outcomes that drive customer satisfaction and long-term success.

At PAR, our core values are Act with Urgency, Own It, Deliver Outcomes, Win Together, and Never Settle. In this role, that means taking ownership of your projects, collaborating across teams, challenging the status quo, and ensuring every client implementation results in a win.

Position Location

Remote (US or CAN-based)

Reports To

Implementation Manager

What We’re Looking For

• A proven implementation professional with strong restaurant operations knowledge

• A customer-focused consultant who takes ownership and delivers results

• Excellent communicator who can engage technical and non-technical stakeholders

• Ability to manage multiple projects concurrently while maintaining attention to detail

• Comfort working in a dynamic, agile environment with a growing customer base

• A mindset focused on continuous improvement and challenging existing processes

Additional Skills

• Strong project, operational, and time-management skills

• Excellent training and presentation capabilities

• Strong analytical, debugging, and problem-solving skills

• Ability to communicate financial and technical concepts clearly

• Experience leading internal and external cross-functional meetings

• Ability to manage ambiguity and apply structured problem-solving to unique scenarios

• Working knowledge of restaurant back-of-house technology and database-driven systems

Unleash Your Potential: What You Will Be Doing and Owning

Implementation & Deployment

• Partner with Implementation team members and Project Managers to ensure a full understanding of customer database configurations

• Support franchise rollouts across entire organizations following successful pilot implementations

• Design, configure, and test solutions aligned to customer requirements throughout the rollout phase

• Alert management to scope challenges, risks, or change requests

Client Consulting & Training

• Consult with franchisees to assess current infrastructure and future operational needs

• Facilitate customer-facing conversations to provide clear timelines, expectations, and technical guidance

• Conduct train-the-trainer and direct-to-store training sessions to drive immediate adoption

• Effectively communicate complex information to diverse audiences

Cross-Functional Collaboration

• Liaise with Implementation Managers, Project Managers, Support, and Technical Account Services for escalations and plan adjustments

• Collaborate with third-party providers and internal teams to design and deliver integrations

• Participate in product design, delivery, and training initiatives

• Identify opportunities to introduce additional products, services, or resources

Transition to Support & Knowledge Sharing

• Guide clients through the transition from Implementation to Support, setting clear expectations

• Maintain a working knowledge of client operations to support issue resolution and education

• Document project status and completion using project tracking tools

• Serve as a subject matter expert supporting Knowledge Management initiatives, including LMS content, internal documentation, client-facing materials, and digital adoption tools

• Collaborate with Support and Technical Services to resolve complex issues

• Provide Level I or Level II support to existing customers as needed

• Participate in the after-hours client support rotation

What We Look For

• 4-year technical degree or equivalent related experience

• 1+ year of experience working with restaurant back-of-house technology

• 2–4 years of experience working with the PAR OPS platform preferred but not required

• 1–2 years of experience as an Implementation Engineer at PAR OPS preferred but not required

• Previous hospitality industry management experience preferred

• Demonstrated ability to manage multiple concurrent implementations

• Self-motivated with a strong track record in multi-unit customer deployments

• Commitment to ongoing self-training and staying current with industry technology and security

Interview Process

• Interview #1: Video Interview with Talent Acquisition (MS Teams)

• Interview #2: Video Interview with Hiring Manager (MS Teams)

• Interview #3: Video Interview with the Team (MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected]. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.