Fast Facts

OnYourMark Education is seeking a Senior Manager of Information Technology to lead the organization's technology efforts, focusing on security, reliability, and scalability of systems, while enhancing the IT infrastructure for their remote tutoring services.

Responsibilities: You'll be responsible for executing high-priority IT initiatives, managing vendor relationships, and providing day-to-day support for technology systems while developing security and disaster recovery plans.

Skills: Relevant experience in IT project management, systems administration, security practices, risk mitigation, and strong communication skills are required for this role.

Qualifications: A degree in IT Management or related fields, with at least 7 years of relevant experience in small organizations or startups is preferred, along with any cybersecurity certifications.

Location: This position is fully remote with a preferred location in Dallas, Texas, but applicants from across the USA are encouraged.

Compensation: $85000 - $105000 / Annually

Who We Are

OnYourMark Education is a high dosage virtual tutoring service providing individualized early literacy virtual foundational skills instruction to elementary students grounded in the science of reading. We partner with schools as a supplement to the literacy instruction already in place to ensure students get the foundational reading skills they need to excel!

Why We Exist

OnYourMark exists to ensure that the students we serve have a strong foundation to become thriving readers. We also believe that spreading an understanding of the science of how children learn to read can be transformative for tutors, teachers, children, and families. Getting foundational literacy skills right early will support children to read on grade level and diminish the need for schools to remediate at their current levels.

Why Apply

When you join the OnYourMark team, you commit to supporting students to become lifelong readers with the foundational reading skills to tackle future school and life challenges and adventures. Joining the OnYourMark team is right for you if you are invested in having an impact on the lives of young people, are committed to learning, and are inspired to be a part of eradicating educational inequities. Being a part of a founding team requires thriving in ambiguity and fully embracing OnYourMark’s start-up mantra, “find a need and fill the need.”

Position Overview

OnYourMark Education is hiring its first dedicated information technology leader to enhance the security, reliability, and scalability of the organization’s technology foundation. This role is both hands-on and strategic: you will be responsible for implementing core projects from OYM’s technical roadmap, supporting staff day-to-day with critical systems, and advising leadership on future technology needs.

In the first year, this means rolling up your sleeves to execute high-priority initiatives, while also serving as OYM’s primary liaison to managed service providers (MSPs) and vendors, ensuring that our systems meet the highest standards of security and reliability. This role will be organized within the Operations team and will report to the Senior Director of Operations.

This is an exciting opportunity for a candidate who thrives in a “one-person IT shop” environment, is eager to take ownership, and is looking to grow the team over time.

Qualifications

Required

• Proven experience leading IT implementation projects from planning through execution, including coordinating across multiple systems and key players.
• Strong experience administering identity and access management (MFA, SSO, RBAC, password managers).
• Demonstrated experience administering and securing large-scale systems (e.g., Google Workspace, CRM, LMS, or HRIS).
• Hands-on experience implementing and troubleshooting authentication, access controls, file management and device management.
• Familiarity with security best practices, including but not limited to incident response, data retention, backup/recovery, encryption.
• Ability to identify and mitigate risks across systems, data, and vendor relationships, balancing security with organizational needs.
• Applicable knowledge of regulatory requirements such as FERPA, PPRA, and COPPA. 
• Proven problem-solving and analytical skills; able to assess technical risks, diagnose issues, and deliver pragmatic solutions.
• Experience supporting and managing an internal IT Service Desk, with a strong customer service orientation.
• Strong organizational skills with the ability to balance multiple projects and deadlines.
• Excellent communication skills, including but not limited to the ability to explain technical concepts clearly to non-technical staff and to represent OYM in vendor/MSP conversations.
• Comfortable managing the realities of IT work—planned operations, unexpected escalations, and critical incidents—while maintaining progress and keeping key key players informed.
• Commitment to continuous learning and professional growth, staying current with evolving technologies and security best practices.
• Availability to provide support and assist with critical and urgent incidents outside of standard business hours, including evenings, weekends, and holidays, as needed.
• Enthusiasm for technology, with the ability to translate ideas into scalable, enterprise-grade IT solutions. 

Preferred

• Degree in IT Management, Computer Science, Business Administration, and a minimum of 7 years of relevant experience.
• Experience working in a small organization or startup environment requiring flexibility and problem-solving.
• Familiarity with vendor management practices and oversight of third-party service providers, including MSPs.
• Customer service focus with strong empathy, conflict management, and service improvement skills. 
• Certifications such as CompTIA Security+, Google Workspace Admin, CISA, CRMP, CIPM, or similar. 
• Experience in shell scripting for system management and automation.
• Experience configuring and integrating APIs, including familiarity with low-code API platforms.

Evolving Responsibilities

As the first dedicated technology leader at OYM, your responsibilities will grow alongside the organization:

In the first 12–18 months, you will:

• Establish and enforce role-based access controls and account lifecycle management across OYM’s systems.
• Support rollout of staff security awareness training and acceptable use policies in collaboration with leadership.
• Serve as the administrator for OYM’s core systems (Google Workspace, Slack, Airtable, and others).
• Support staff with day-to-day technical issues and ensure timely resolution.
• Lead cybersecurity efforts, including risk mitigation planning and implementing privacy protections across IT systems.
• Manage the distribution, setup, and ongoing support of IT hardware and services for a fully remote workforce, ensuring secure return and decommissioning of devices when retired.
• Ensure OYM’s devices are patched and applications/settings are updated regularly.
• Develop and maintain documentation for technology processes and policies.
• Use data to analyze helpdesk trends, drive corrective actions, and inform process improvements.
• Track progress and risks using project management tools, keeping key players informed.
• Support the selection of and oversee MSP service delivery, including ITSM service processes (incident, change, problem, asset, and knowledge management).
• Monitor security alerts and system logs; lead initial incident response efforts in partnership with leadership and vendors.
• Develop disaster recovery, backup, and business continuity plans to support a fully remote workforce.
• Partner with OYM leadership in selecting technical consultants, as needed.

Over time, you may also:

• Lead vendor evaluations and contract reviews.
• Establish device management and endpoint protection programs.
• Contribute to the growth and mentoring of a small internal technology team.
• Strengthen OYM’s long-term data governance and business continuity practices.
• Play a leadership role in shaping OYM’s overall technology strategy. 

Working at OnYourMark

Join a national team that is dedicated to building OnYourMark in service of our tutors and young readers across the country!

All OnYourMark teammates are fully remote and enjoy the flexibilities that come with that. We work hard and thrive in a supportive environment that is really “All In” as required in a startup while centering each teammate as a whole person with real-life needs and responsibilities (like picking kids up from school, going to the doctor, working out etc.) beyond our professional commitments. 

One of our key mantras is “find a need and fill the need.” In practice this means often stepping outside the lanes of our job descriptions to lend a hand to whatever task is most pressing across the organization, from helping to interview tutor candidates, to getting students set up with the technology needed to be able to connect for sessions. There really is no job too big or too small for any teammate. 

Problem-solvers and self-starters thrive at OnYourMark. There are natural ebbs and flows to the work that often mean long hours at the start of sessions and then role specific flexibilities that center around a more traditional work week. We also work across the country so early mornings or later evenings are possible depending on a teammate’s timezone and where the schools we serve are located.  

Expected compensation at $85,000-$105,000 annually, commensurate with experience.