Patient Service Representative-Hematology Oncology Full Time Days - job 1 of 2
Company Description
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?
Job Description
The Patient Service Representative reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Patient Service Representative supports the service area by checking patients in and out of appointments. This role will consistently demonstrate exemplary customer service when assisting patients and guests.
Responsibilities:
- Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
- Completes check-in/out functions as directed.
- Confirms and updates patient identification and demographic/insurance information.
- Completes patient registration as needed.
- Obtains patient consents/authorizations.
- Collects co-payments, past due balances and point of service payments.
- Posts payments, process billing information and perform “end of day” cash drawer closing.
- Keeps waiting area clean and comfortable.
- Informs patients of any delays or changes in appointment status.
- Schedules appointments as necessary.
- For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments.
- May perform other duties as assigned.
Qualifications
Required:
- High school diploma or GED equivalent.
- Zero (0) to two (2) years experience in a customer service position.
Preferred:
- Bachelor's degree.
- Previous experience in a healthcare setting.
- Working knowledge of medical terminology.
- Bilingual.
Additional Information
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Northwestern Medicine seeks a customer-focused Patient Service Representative to support our ENT clinic with registration, scheduling, payment processing, and welcoming patients in a professional, patient-centered environment.
Northwestern Medicine is hiring a full-time RN in Urogynecology to deliver day-shift, patient-centered nursing care, phone triage, and care coordination at its Winfield, Illinois facility.
Kemper is seeking a reliable Part-Time Field Service Representative in Flowood, MS to perform in-person premium collections, support customers, and produce referral leads for assigned agencies.
Provide front-desk administrative support for Atlanta Colon & Rectal Surgery, managing patient interactions, scheduling, and clerical tasks to ensure smooth clinic operations.
Ed Morse Automotive Group is hiring a Savanna-based Service Advisor to manage customer communication, produce accurate service estimates, and maximize parts and service revenue through exceptional customer care.
Northwestern Medicine seeks a customer-focused Patient Service Representative to support our ENT clinic with registration, scheduling, payment processing, and welcoming patients in a professional, patient-centered environment.
Lead Playground’s onboarding function to scale the customer activation experience and ensure new child care centers adopt and succeed on our platform.
Community bank First Southern National Bank seeks a reliable Part-Time Teller to handle deposits, withdrawals, payments and customer inquiries while promoting bank products and maintaining regulatory compliance.
Client Services Manager needed to coordinate non-clinical operations and client relationships for MGA Homecare, ensuring effective staffing, authorization handling, and high client satisfaction.
P&S Transportation is hiring a Savannah-based Customer Service Representative to handle daily freight servicing, maintain customer relationships, update TMS/EDI systems, and support planning operations.
iRhythm is hiring a detail-oriented Customer Care Advocate to perform inbound benefits investigations, estimate patient responsibilities, and deliver empathetic financial counseling in a remote contact-center environment.
Salud Family Health is hiring a patient-focused Contact Center Agent to manage incoming calls, schedule appointments, and direct patients to the right services at the Fort Lupton clinic.
Travel + Leisure Co. seeks an evening Front Desk Associate at Wyndham Stablewood Springs Resort to deliver welcoming, accurate, and efficient guest service from registration through checkout.
Drive intraday contact center performance and workforce optimization for Abercrombie & Fitch Co. by using real-time analytics, WFM processes, and automation monitoring to meet service and CSAT goals.
Lead the design and delivery of support training, onboarding, and career frameworks to scale Lambda’s technical support organization and develop junior engineers.
Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine. The entities involved in Northwestern Medicine remain separate organizations. Northwestern Medicine is a t...
255 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
