Social Services Manager (Santa Rosa)

ABOUT US:

Formerly Aurora Santa Rosa Hospital, SRBHH was opened in 2016 and is regarded as an integral part of the greater Santa Rosa and Northern California mental health system of care. Conveniently located in the North Bay, this hospital consists of 144 acute psychiatric inpatient beds.

Santa Rosa Behavioral Healthcare Hospital (SRBHH) is regarded as an integral part of the greater Santa Rosa and Northern California mental health system of care.

Conveniently located in the North Bay, SRBHH serves adolescents and adults. We treat both mental health and co-occurring psychiatric and substance abuse conditions.

POSITION TITLE: Social Services Manager

PAY RANGE: $157,250-$162,000/year

REPORTS TO: Director of Social Services

DESCRIPTION OF POSITION:

Assists the Director of Social Services with oversight in treatment program planning, Hearing & Hold coordination, discharge planning, and evaluation of the effectiveness of provided social services.

KEY RESPONSIBILITIES:

• Audit charts to ensures compliance with all treatment plan requirements including weekly review and updates with the patient (indicated by patient signatures, initials and dates that each review is completed).
• Manages clinical and case management staff workload, prioritizing work assignments, evaluating performance, interpreting and enforcing policies and procedures, resolving issues and working with HR to administer disciplinary action when required.
• Attends relevant meetings in the Director of Social Services absence.
• Identify problem areas and recommend changes to improve program performance and services such as trainings and interventions with evidenced based modalities.
• Maintains effective working and professional relationships and communications with internal, external customers and across multi-disciplinary teams.
• Consult on and take on difficult cases when necessary.
• Provide clinical supervision to clinicians seeking licensure “as needed” (must be at least 2 years post license).
• Carries out personnel management activities associated with direct staff supervision, including screening and selection, orientation training and development, performance management, and employee relations functions.
• Support leadership to provide high quality orientation and ongoing education for clinical staff.
• Assist with department scheduling, timekeeping, and employee requests in UKG.
• Address and resolve patient, family or referring facility complaints.
• Performs related duties as assigned.
• Upholds the Organization's ethics and customer service standards.

POSITION REQUIREMENTS:

Knowledge and Experience:

• Master’s Degree in Psychology, Social Work, Marriage and Family Therapy, or closely related field.
• Three years of behavioral health experience with two or more years of supervisory or managerial experience in serving Severely Mentally Ill in an Inpatient setting preferred.
• Current LMFT, LCSW, or LPCC licensure in good standing with the CA BBS. Individuals who are currently enrolled in a Ph.D./Psy.D Intern School Program may be considered on a case-by-case basis as approved by the CEO.
• Current CPR and HWC (Handle with Care) certification or during initial orientation period.
• If providing clinical supervision, a CA BBS clinical supervision accreditation is required.

Skills and Abilities:

• Maintains confidentiality of patients at all time.
• Sensitivity to and willingness to interact with persons of various social, cultural, economic and educational backgrounds.
• Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint.)
• Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
• Strong written and verbal communication skills.
• Good judgment, problem solving and decision-making skills.
• Demonstrated commitment to working collaboratively as well as possessing the skills to lead, influence, and motivate others.
• Ability to work in a fast-paced, expanding organization.

Physical Requirements:

While performing the duties of this job, this position is frequently required to do the following:

• Use standard office equipment and access, input, and retrieve information from a computer. Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.
• Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population.
• Give and follow verbal and written instructions with attention to detail and accuracy.
• Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information.
• Vision: see details of objects at close range.
• Coordinate multiple tasks simultaneously.
• Reach forward, up, down, and to the side. Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401k Retirement Plan
• Healthcare Spending Account
• Life Insurance
  (Supplemental Life, Term and Universal plans are also available)
• Short and Long-Term Disability
  (with additional buy-in opportunities)
• PTO Plan with Holiday Premium Pay
• Discounted Cafeteria Meal Plan
• Tuition Reimbursement