Lead Professional Services Engineer, CX
Skills
- Strong ETL design and implementation experience
- Deep knowledge of MSSQL and SQL Server performance tuning/DBA activities
- Experienced with SQL development, query optimization and indexes
- Familiarity with XML and file-based data exchange protocols
- Scripting experience (Python, Java) for automation and integration
- Networking concepts including file share protocols and cross-domain connectivity
- Experience with enterprise data warehouses, BI and reporting solutions
- Familiarity with Salesforce CRM APIs and integrations
- Proven troubleshooting, analytical and problem-solving skills
- Client-facing communication and project delivery experience
Responsibilities
- Lead and review design and implementation of data integration and deployment projects
- Implement and maintain Nexidia deployments, performing data modeling, ETL and solution configuration
- Integrate Nexidia with backend enterprise systems using ETL, SQL, XML and scripting languages
- Define and enforce best practices, standards and documentation for enterprise deployments
- Develop system specifications via requirements gathering, analysis and direct business contact
- Assess development/test strategies and ensure robust, scalable designs
- Assist in development and management of detailed project plans and provide regular status updates
- Act as technical consultant to project managers, SMEs and customers; coordinate with vendors
- Create and maintain technical documentation and automation to simplify deployments and supportability
Education
- Bachelor’s degree in Computer Science, Information Systems, Engineering or related field, or equivalent experience
- Advanced degree preferred but not required
Benefits
- Competitive salary and performance-based rewards
- Remote-first work arrangement and flexible time off
- Medical, dental and vision benefits
- 401(k) retirement plan
- Equity/RSU programs (as applicable for public company employees)
- Professional development and internal career growth opportunities
- Collaborative, fast-paced environment with global teams
Average salary estimate
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