Intensive Crisis Stabilization Therapist, Oakland County

Job Description: Intensive Crisis Stabilization Therapist, Oakland County

Department: Crisis Services

New Oakland Family Centers offers top-tier psychiatric care, therapeutic counseling, and educational services to individuals and families. We are committed to providing consistent, compassionate support, responding to each person's needs, and treating everyone with the highest level of respect through active engagement in our communities.

Position Details

Schedule: Full time; Shift-based schedule as determined by Director or Supervisor; Available shift is 10:00 am - 8:00 pm, four days each week.

Reports to: Clinical Director / Clinical Supervisor

Compensation: Hourly Employee. Commensurate with experience.

Position Summary

The Intensive Crisis Stabilization (ICS) Therapist is a full-time role responsible for providing crisis intervention services to individuals in Oakland County. This position requires a combination of clinical expertise, rapid response capabilities, and effective communication skills to support individuals in crisis.

Key Responsibilities

• Ensure timely response to crisis needs by beginning each shift within Oakland County and remaining within the county for the entire shift.
• Review pending dispatches 30 minutes prior to beginning of shift and be present at the designated Oakland County location at the start of the shift.
• Triage crisis calls and provide immediate assistance at hospitals and community locations.
• Perform telehealth and in-person health screenings and assessments, ensuring accurate documentation and timely submission of all required paperwork in compliance with the policies and procedures (P&P) manual.
• Assist in providing face-to-face Intensive Crisis Care services to children at the Youth and Family Care Connection location, as scheduled.
• Provide telehealth assistance for Oakland and Wayne County crisis screening calls, offering immediate support, assessment, and referrals to individuals in crisis.
• Communicate effectively with clients and team members to gather information and determine appropriate interventions.
• Adapt to shifting priorities based on community, hospital, and county needs.
• Provide intensive crisis stabilization services by addressing clients' needs with professionalism, empathy, and care, using creativity and innovative approaches to help them achieve and exceed their personal goals.
• Appropriately manage and resolve crisis situations, including CPI-approved physical interventions, and pursuing eloping clients, all while maintaining professionalism and ensuring client safety.
• Maintain consistent communication with clinical and administrative staff.
• Complete Pre-Admission Reviews and Utilization Review tasks in a timely manner.
• Demonstrate and maintain stable, professional, and appropriate boundaries with clients at all times.
• Participate in team meetings and contribute to a collaborative work environment. 
• Demonstrate ability to accept constructive feedback, implement guidance, and show a willingness to grow and improve professionally.
• Stay current with professional training requirements.
• Perform other duties as assigned to support clinic operations.

Working Conditions

• Employees are expected to maintain a professional appearance in alignment with the Employee Handbook and be prepared for active engagement with consumers.
• This role requires extended periods of remaining in a stationary position during HIPAA-compliant telehealth and in-person sessions and requires the ability to perform physical activities such as bending and reaching. Reasonable accommodations can be provided to enable individuals with disabilities to perform these essential functions as needed.
• The position involves prolonged active listening and verbal communication.
• Proficiency in using computers, phones, and office equipment for documentation and telehealth purposes is necessary. This includes but is not limited to Office 365 and Electronic Medical Record systems.
• May obtain approval to begin shift from Oakland County residence contingent upon an immediate response and deployment, if no screenings are available.
• The role may require moving within the office or traveling between locations to fulfill job responsibilities. Reasonable accommodation will be considered based on individual needs.

• Master’s degree in social work, counseling, or psychology.
• Active current clinical licensure (LLC, LLMSW, LLP acceptable; full licensure preferred; TLLP not eligible) in the State of Michigan and continued satisfactory standings with the appropriate board and insurance entities.
• Approved driving record required.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development