Field Technical Specialist
New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com
POSITION SUMMARY
The Field Technical Specialist will be responsible for providing comprehensive technical product support for designated fleets. Responsibilities encompass on-site technical investigations with suppliers regarding component issues, upkeep of technical issue logs, adherence to company policies, support in warranty scenarios, and the collection of product failure data. Directly reports to the Regional Product Support Manager.
WHAT YOU WILL DO:
- Carrying out on-site technical investigations with suppliers and/or customers to troubleshoot component failures or performance issues.
- Assisting Field Service Technicians with electrical and mechanical troubleshooting
- Maintaining comprehensive logs of technical problems and tracking patterns of field failures.
- Applying information from Engineering Change Notices (ECNs) and Engineering Approved Deviations (EADs) to field operations; helping with root‑cause analysis of field issues.
- Reviewing and testing work instructions for accuracy and practicality; conducting trial implementations.
- Preparing and sharing technical summaries and reliability reports for leadership.
- Collecting, analyzing, and communicating product reliability metrics.
- Producing clear presentations (e.g. PowerPoint) about technical findings for internal stakeholders.
- Reporting customer complaints and cooperating in warranty claim processes.
- Ensuring all required documents and standard forms are correctly completed and submitted.
- Must be able perform any repairs and updates as required.
*Travel will be required to Boston, Massachusetts
WHAT YOU NEED TO BE SUCCESSFUL:
- A 2‑year technical college diploma (or equivalent qualification) in a related engineering/technical discipline.
- At least 5 years of hands‑on experience troubleshooting complex mechanical and electrical systems — especially in the automotive industry.
- Experience with J1939 communications, troubleshooting protocols and products using CAN buses.
- Proficiency with computer‑based service tools, CAN loggers, and relevant analysis software.
- Experience with Ladder Logic and Multiplex Systems
- Strong skills in technical writing and reporting. Must be able to make clear, well‑structured technical summaries and presentations.
- Possession of a valid driver's license is a requirement for potential travel.
WHY JOIN OUR TEAM:
- Benefits Starting Day One of Employment!
- Health, dental, and vision coverage
- Employee Assistance Program
- Paid holidays
- Paid time off
- Modern and clean work environment
- Competitive wages
- Ongoing training and development through a variety of initiatives
OUR WHY:
We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.
NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.
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