Sr. UX Researcher GolfNow

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

About Versant: Versant is an industry-leading news, sports and entertainment media business that provides content through a portfolio of iconic television networks (MSNBC, CNBC, USA Network, Golf Channel, E!, SYFY and Oxygen) and through complementary digital assets (Fandango, Rotten Tomatoes, GolfNow and SportsEngine). Together our assets reach a wide range of passionate consumers across numerous endpoints.   

As a Senior UX Researcher you will join our Data, Insights and Strategic Analytics team and will drive user research initiatives across our digital consumer and enterprise Golf products and platforms including GolfNow, GolfPass, Golf365.  This person will collaborate with cross functional partners across the product, design, marketing research, and data science teams. Through research this person will generate actionable insights that will help teams validate and evaluate features as well as the foundational research that will help define the future of our products.   

Responsibilities   

• Lead research projects from inception to completion (including study design, participant recruitment, data collection, analysis, and presentation of findings for generative and evaluative research studies on multiple aspects of Fandango products and experiences   

• Translate complex research findings into clear, actionable insights and communicate them independently and effectively to stakeholders at all levels.   

• Collaborate closely with Product Managers, Designers, Engineers, and Data Analysts to inform product direction and measure impact.   

• Advocate for the user at every stage of product development and champion a culture of empathy and evidence-based decision-making.   

• Contribute to the strategic vision for UX across the company, particularly as it relates to media consumption, personalization, accessibility, and cross-platform engagement.   

• Have accountability for the quality of your research deliverables, ensuring a high bar for execution throughout the research process  

• Own and drive your user research roadmap, ensuring stakeholder and product  

• needs are met and well aligned to achieve organizational KPIs and goals  

• Influence strategic and tactical product roadmaps   

• Connect with other Research colleagues across Versant to share insights as well as lessons learned in conducting research  

• Staying on top of industry trends and emerging technologies, continuously evolving our research methodologies and approaches  

• Manage research vendors and external partners as needed.   

Minimum Qualifications:   

• Bachelor’s degree in HCDE, Human-Computer Interaction, Human Factors, Psychology, Cognitive Science, or a related field  

• 7+ years’ experience of leading UX research that has influenced product decisions though research insights in digital consumer and enterprise products – sports platforms, particularly golfing platforms is a strong plus  

• A strong research portfolio demonstrating past work experience and deliverables.   

• Experience conducting both foundational and tactical research employing variety of qualitative and quantitative research methods — including surveys, moderated and unmoderated usability studies, diary studies, digital ethnographies, card sorting exercises, focus groups, etc.   

• Deep understanding of the strengths and weaknesses of different research methods, including when and how to apply them during the product development lifecycle   

• Broad familiarity with behavioral user analytics and how to incorporate them into UX research efforts   

• Excellent data storytelling and presentation skills   

• Experience collaborating with and influencing senior stakeholders.   

Preferred Qualifications:   

• Masters’s degree in HCDE, Human-Computer Interaction, Human Factors, Psychology, Cognitive Science, or a related field  

• Track record of leading UX research within a fast-paced, agile product environment.   

• Strong quantitative data analysis and statistical skills  

• Exceptional ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization  

• 3 years of experience working with executive leadership (i.e., Senior Director level and above)   

• 2 years of experience managing projects and working in a large, matrixed organization 

• Interest in or familiarity with golf, either through personal experience or professional research, is a plus   

Additional Requirements:

Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $105,000 - $130,000; Bonus Eligible

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].

Although you'll be hired as an NBCU employee, your employment and the responsibilities associated with this job likely will transition to Versant in the future. By joining at this pivotal time, you'll be a part of this exciting company as it takes shape.