ServiceNow Tech Lead, Vice President

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Job Overview:

We are seeking a hands-on ServiceNow Technical Lead with 10+ years of platform experience to drive architecture, security, governance, implementation, support and capability maturity across multiple ServiceNow products including IT Asset Management (HAM Pro, SAM Pro), service delivery enablement using orchestration/automation, integrations, and AI-driven capabilities. This role combines technical depth with leadership responsibilities, including managing FTEs and offshore delivery teams, while owning strategy and execution.

This individual needs a solution-driven mindset to work through deliverables aligned with organizational needs. Excellent communication and documentation skills are extremely important. If you’re passionate about creating efficient workflows, improving user experiences, and solving complex business challenges, this role is for you. This is a key member of the ServiceNow Engineering team.

Key Responsibilities:

• Serve as the technical subject-matter-expert, take ownership and collaborate with process/function owners and SMEs across IT to implement and enhance capabilities.
• Own ServiceNow product roadmap and delivery, ensuring alignment with enterprise priorities and measurable business outcomes.
• Lead architecture and implementation for HAM Pro and SAM Pro, including lifecycle workflows and compliance controls.
• Drive integration architecture with third-party tools (e.g., Flexera, cloud platforms, monitoring systems) using REST/SOAP APIs, IntegrationHub, and MID Server.
• Champion AI-driven enhancements (predictive intelligence, AI search) and automation initiatives.
• Establish and enforce governance, coding standards, and DevOps practices (ATF, CI/CD, instance strategy).
• Collaborate with Process Owners, SMEs, and cross-functional teams to translate requirements into actionable solutions.
• Mentor and manage global teams (FTE, onshore, offshore), ensuring quality, scalability, and operational excellence.
• Monitor platform performance, troubleshoot issues, and deliver executive-ready reports on health and improvement areas.
• Design, develop, test implement and support ServiceNow capabilities.
• Analyze existing processes and workflows, identifying areas for improvement, consolidation, and enhancements.
• Engage in day-to-day operational support and continuous capability improvement.
• Engage in on call support as needed.
• Maintain adequate operational documentation and reporting.

Required Skills and Experience:

• 10+ years ServiceNow experience; 5+ years in a lead/architect role.
• Deep technical and functional expertise in ServiceNow ITAM (HAM Pro, SAM Pro), ITSM, IRM, Vulnerability Response and integrations.
• Hands-on experience with ServiceNow development: Business Rules, Client Scripts, Script Includes, Flow Designer, UI Policies, ACLs.
• Proven ability to design and implement complex integrations (REST/SOAP APIs, orchestration, third-party tools).
• Strong knowledge of CMDB/CSDM, data modeling, and service mapping.
• Experience with AI features in ServiceNow (Predictive Intelligence, AI Search, Virtual Agent) and automation frameworks.
• Proficiency in scripting and programming languages: JavaScript, PowerShell, Python (preferred), and familiarity with backend development (SQL Server).
• Experience with cloud integrations (AWS, Azure, OCI) and secure design principles.
• Understanding of ServiceNow data model, tables, and relationships.
• Excellent communication, stakeholder engagement, and documentation skills.
• Leadership experience managing global teams (FTE, onshore, offshore) and mentoring developers.

Education:

•Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience

“Visa sponsorship/support is based on business needs. We do not anticipate providing visa sponsorship/support for this position.”

The typical base pay range for this role is between $140k - $173k depending on job-related knowledge, skills, experience, and location. This role may also be eligible for certain discretionary performance-based bonuses and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.