Communications Specialist

Why join us? 

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

General Purpose

Partner with stakeholders to prioritize, develop, and analyze communications for MillerKnoll and Dealer field sales and design teams. Collaborate with key contributors to identify effective communication methods, ensuring content is clear, engaging, and aligned with top initiatives. Manage communication platforms, handle urgent leadership communications, and analyze metrics to evaluate the success of key initiatives. Drive process improvements, coordinate cross-functional teams, and act as the expert on audience preferences, content delivery, and engagement strategies.

Job Responsibilities

• Collaborate with leaders of key initiatives to develop, maintain, and own a strong communication plan.

• Write, edit, and produce select content for internal field team communications.

• Review contributor's content to ensure it captures and maintains the reader's attention, enabling them to grasp the main points quickly.

• Analyze communication metrics and report on the success of key initiatives.

• Partner with stakeholders and contributors to identify the appropriate delivery methods and actions for given communication.

• Manage crisis, urgent, and emerging communications with key stakeholders, often involving leadership, to ensure timely and effective messaging.

• Drive process improvements by identifying opportunities to enhance efficiency and effectiveness, and implementing solutions to streamline communication workflows.

• Facilitate and coordinate cross-functional collaboration between departments to ensure alignment and effective execution of communication initiatives.

• Manage existing communication software suite (The Field Lounge, email, Omni, etc.) and audiences.

Education and Experience

• Bachelor's Degree in Communications, Journalism, English, Business Administration or related field.

• 1-3 years of experience in corporate, employee, or marketing communications.

 Skills and Abilities

• Communication and Writing Skills – Ability to write, edit, and produce clear, engaging content, as well as review and enhance the work of contributors.

• Stakeholder Management – Strong collaboration and interpersonal skills to partner with stakeholders, coordinate cross-functional teams, and manage urgent or crisis communications.

• Analytical Skills – Ability to measure, track, and analyze communication performance metrics, and provide actionable insights for continuous improvement.

• Project Management – Organizational skills to develop, maintain, and own communication plans, manage communication platforms, and prioritize initiatives effectively.

• Process Improvement and Problem-Solving – Expertise in identifying and implementing solutions to streamline workflows, improve communication processes, and enhance team efficiency.

• Ability to manage a wide range of activities and multiple projects under tight deadlines.

• Ability to effectively adapt under shifting conditions and competing priorities.

• Ability to effectively use office automation/communication software and tools, such as Microsoft Office, Adobe Acrobat, and Office 365. Experience with Microsoft Sharepoint, Photoshop, and Adobe InDesign preferred.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at  careers_help@millerknoll.com.