Platform Administrator

About Medical Guardian:

Medical Guardian is a fast-growing digital health and safety company on a mission to help people live a life without limits. With 13 consecutive years on the Inc. 5000 list of Fastest Growing Companies, we’re redefining what it means to age confidently and independently. 

We support over 625,000 members nationwide with life-saving emergency response systems and remote patient monitoring solutions. Trusted by families, healthcare providers, and care managers, our work is powered by a culture of innovation, compassion, and purpose. 

About the Role: 

We are looking for a technically driven and detail-oriented Platform Administrator to manage and support our enterprise applications and database environments. This role is focused on ensuring stability, data integrity, and optimal performance across our core systems. The ideal candidate has strong experience with Microsoft SQL Server, data troubleshooting, and cross-platform integrations, and is comfortable working closely with business teams, vendors, and IT leadership to resolve issues and implement improvements. 

Key Responsibilities: 

• Administer and support the technical configuration, performance, and integrations of multiple business platforms (ERP, CRM, and document management and other enterprise solutions. 
• Perform advanced SQL Server administration: develop and maintain stored procedures, optimize query and system performance, manage data structures, and troubleshoot database-level issues. 
• Design, monitor and maintain system data flows and integrations, ensuring accuracy across platforms, APIs and middleware connections.  
• Conduct root-cause analysis of technical issues, collaborating with vendors and internal stakeholders to deliver long-term solutions. 
• Manage vendor relationships for supported platforms (currently Bold Group), handle escalated tickets, and coordinate recurring vendor review sessions platform performance, integrations, and infrastructure.  
• Partner with relevant cross-functional teams to ensure operational efficiency and reliability of business-critical applications. 
• Support IT leadership with system upgrades, security patches, and platform enhancements. 
• Create and maintain technical documentation, integration diagrams, data dictionaries, and runbooks for internal use. 
• Provide knowledge transfer and technical training for internal IT/admin staff on new features, integrations, or configurations.  practices. 
• Provide after-hours or on-call support during critical system events focusing on uptime and data flow continuity.  

Required Qualifications: 

• Bachelor’s degree in Information Technology, Computer Science, or a related field or 4+ years of directly relevant work experience in lieu of a degree. 
• 3+ years of hands-on experience working with Microsoft SQL Server (T-SQL), including: 
• Writing and optimizing complex multi-join or large volume queries 
• Troubleshooting performance issues 
• Developing, maintaining and/or optimizing database reports 
• 3+ years of professional experience supporting ERP or enterprise systems, with a focus on backend data processes, database management, and system integrations with ownership of technical system components, data integrity workflows, and infrastructure-related support.  
• Experience with relational database design, including managing indexes, defining relationships, and implementing data access and security controls. 
• Strong analytical and technical troubleshooting skills, with demonstrated ability to resolve complex system or data issues. 
• Experience and comfort navigating cross-system issues and collaborating with IT Infrastructure teams and/or vendors as needed.  
• At least 1 year of experience using enterprise ticketing or issue tracking systems such as Jira, ServiceNow, or Asana in a platform administration role. 
• Ability to work in Hybrid Office in Philadelphia, PA 2 days per week (Tuesday and Wednesday) 
• Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.

Preferred Qualifications: 

• 1+ years of experience working with CRM platforms (e.g., Salesforce, HubSpot, Zoho), including system configuration, role/permission management, and integration points.  
• Hands-on experience with data integrations, including APIs, ETL processes, or middleware tools such as MuleSoft, Dell Boomi, or Zapier.  
• Experience supporting IT leadership with technical architecture or system planning, including infrastructure recommendations, technology assessments, or implementation roadmaps. 
• Ability to contribute to roadmap discussions and system documentation for enterprise platforms.  

Work Environment: 

• Full-time role, standard business hours, with occasional after-hours coverage as needed for critical events. 
• Minimal travel, limited to vendor meetings or internal business needs. 

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick Time Off & Holidays)
• Company Paid Short Term Disability and Life Insurance
• Retirement Plan (401k) with Company Match