Business Systems Analyst - Learning Management System

Join us and make YOUR mark on the World!

Are you interested in joining some of the brightest talent in the world to strengthen the United States’ security? Come join Lawrence Livermore National Laboratory (LLNL) where our employees apply their expertise to create solutions for BIG ideas that make our world a better place.

We are dedicated to fostering a culture that values individuals, talents, partnerships, ideas, experiences, and different perspectives, recognizing their importance to the continued success of the Laboratory’s mission.

Pay Range

$93,090 - $113,988 Yearly at the E01.2 level

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting; pay will not be below any applicable local minimum wage.  An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

We're looking for a Business Systems Analyst for our Learning Management System (LMS) application and help desk team. You will play a critical role in writing application feature specifications, administering the system and handling complex Help Desk tickets. You will work with stakeholders, users, developers and training coordinators to ensure that our LMS is configured to meet new business needs and that bug fixes are made. We are looking for someone who has strong business and functional understanding of Learning Management Systems but also has some comfort level with more technical areas around reporting (some familiarity with SQL preferred), xAPI learning standards and systems integration experience (e.g., APIs, database views, file transfer).  The Business Systems Analyst will help maintain and optimize our enterprise LMS, ensuring ongoing system administration, and providing user support through our help desk. This position is ideal for candidates with a strong analytical mindset, technical proficiency, and a passion for supporting organizational learning initiatives.

This position offers a hybrid schedule, blending in-person and virtual presence. You will have the flexibility to work from home one or more days per week.

This is a Flexible Term appointment 1-2 years in length.

You will

• Collaborate with business stakeholders to gather requirements, analyze workflows, and recommend system enhancements.
• Serve as a Product Owner for LMS features to create and maintain product roadmap and backlog.
• Administer and configure the enterprise LMS, including user management, course setup, content uploads, and system updates.
• Serve as a primary point of contact for LMS-related inquiries, troubleshooting issues, and resolving user support tickets via the help desk.
• Document processes, system configurations, and user guides to support training and onboarding.
• Monitor system performance, conduct regular audits, and ensure data integrity and security.
• Collaborate with IT and development teams to on new features, bug fixes, integrations, and technical support.
• Generate and analyze reports and system metrics.
• Write test plans and conduct test cases for enhancements, new features and integrations within the LMS environment.
• Provide training and support for end-users and administrators as needed.
• Perform other duties as assigned.

• Must be eligible to access the Laboratory in compliance with Section 3112 of the National Defense Authorization Act (NDAA). 
• Bachelor’s degree in Business. Human Resource, Management information Systems or equivalent combination of education and related experience.
• Experience as a Business Systems Analyst or similar role, preferably with LMS administration.
• Familiarity with enterprise a LMS platforms (e.g., Cornerstone, SAP SuccessFactors, Workday, Oracle, or custom built).
• Strong analytical, problem-solving, and communication skills.
• Experience with help desk ticketing systems and customer support.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with reporting tools.
• Experience creating training materials and delivering end user training for system enhancements or new implementations.
• Experience writing requirements, test plans and conducting test cases for system implementations, upgrades, or enhancements.
• Advanced communication skills and negotiation skills to inform and influence team members and stakeholders.
• Experience working effectively both independently and as a member of a team.

Qualifications We Desire

• Understanding of Agile methodologies for software development and project management.
• Basic understanding of SQL and viewing database tables to triage customer issues.
• Experience with xAPI learning standard.
• Experience as a Product Owner

#LI-Hybrid

Position Information

This is a Flexible Term appointment, which is for a definite period not to exceed six years.  If final candidate is a Career Indefinite employee, Career Indefinite status may be maintained (should funding allow).

Why Lawrence Livermore National Laboratory?

• Included in 2025 Best Places to Work by Glassdoor!
• Flexible Benefits Package
• 401(k)
• Relocation Assistance
• Education Reimbursement Program
• Flexible schedules (*depending on project needs)
• Our values - visit https://www.llnl.gov/inclusion/our-values

Security Clearance

This position requires either no security clearance, or a Department of Energy (DOE) L-level or Q-level clearance depending on the particular assignment.  

If you are selected and a security clearance is required, we will initiate a Federal background investigation to determine if you meet eligibility requirements for access to classified information or matter. Also, all L or Q cleared employees are subject to random drug testing.  L and Q-level clearances require U.S. citizenship.  

If no security clearance is required, but your assignment is longer than 179 days cumulatively within a calendar year, you must go through the Personal Identity Verification process.  This process includes completing an online background investigation form and receiving approval of the background check.  (This process does not apply to foreign nationals.)

National Defense Authorization Act (NDAA)

The 2025 National Defense Authorization Act (NDAA), Section 3112, generally prohibits citizens of China, Russia, Iran and North Korea without dual US citizenship or legal permanent residence from accessing specific non-public areas of national security or nuclear weapons facilities.  The restrictions of NDAA Section 3112 apply to this position.  To be qualified for this position, Candidates must be eligible to access the Laboratory in compliance with Section 3112.

Pre-Employment Drug Test

External applicant(s) selected for this position must pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.

Wireless and Medical Devices

Per the Department of Energy (DOE), Lawrence Livermore National Laboratory must meet certain restrictions with the use and/or possession of mobile devices in Limited Areas. Depending on your job duties, you may be required to work in a Limited Area where you are not permitted to have a personal and/or laboratory mobile device in your possession.  This includes, but not limited to cell phones, tablets, fitness devices, wireless headphones, and other Bluetooth/wireless enabled devices.  

If you use a medical device, which pairs with a mobile device, you must still follow the rules concerning the mobile device in individual sections within Limited Areas.  Sensitive Compartmented Information Facilities require separate approval. Hearing aids without wireless capabilities or wireless that has been disabled are allowed in Limited Areas, Secure Space and Transit/Buffer Space within buildings.

How to identify fake job advertisements

Please be aware of recruitment scams where people or entities are misusing the name of Lawrence Livermore National Laboratory (LLNL) to post fake job advertisements. LLNL never extends an offer without a personal interview and will never charge a fee for joining our company. All current job openings are displayed on the Career Page under “Find Your Job” of our website. If you have encountered a job posting or have been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond.

To learn more about recruitment scams: https://www.llnl.gov/sites/www/files/2023-05/LLNL-Job-Fraud-Statement-Updated-4.26.23.pdf

Equal Employment Opportunity

We are an equal opportunity employer that is committed to providing all with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, pregnancy, protected veteran status, age, citizenship, or any other characteristic protected by applicable laws.

Reasonable Accommodation

Our goal is to create an accessible and inclusive experience for all candidates applying and interviewing at the Laboratory.  If you need a reasonable accommodation during the application or the recruiting process, please use our online form to submit a request. 

California Privacy Notice

The California Consumer Privacy Act (CCPA) grants privacy rights to all California residents. The law also entitles job applicants, employees, and non-employee workers to be notified of what personal information LLNL collects and for what purpose. The Employee Privacy Notice can be accessed here.