Fast Facts

Join our team as a Mid-Market Renewal Specialist in Clearwater, Florida, where you'll collaborate with clients to streamline renewal processes and drive upsell opportunities.

Responsibilities: Manage renewal opportunities, strategize with CSMs, negotiate terms, and maintain CRM accuracy to exceed sales targets.

Skills: Proficiency in Google Workspace, MS Office, Salesforce; strong communication, negotiation, and customer service skills are essential.

Qualifications: An Associate’s Degree or equivalent experience is preferred, along with familiarity in IT Security and previous sales experience.

Location: Position located in Clearwater, Florida; candidates must reside in the greater Tampa Bay area.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $55,000 - $75,000.

Clearwater positions open to candidates located in greater Tampa Bay area.

The Mid-Market Renewal Specialist is responsible for coordinating with Mid Market CSMs and customers to provide pricing quotes for renewals, adding upsell where applicable, and then successfully and efficiently closing those opportunities.

Responsibilities:

• Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities
• Coordinate with Mid-Market CSMs to strategize on renewals and add-ons/upsells needed for those renewals, to maximize bookings 
• Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities
• Negotiate with customers on opportunities to prevent churn and secure optimal terms
• Employ pricing strategies that meet the Company’s standards, policies, and procedures
• Generate pricing quotes for renewals
• Manage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts and meet regularly with the Mid-Market Renewal Specialist Director to review and strategize
• Thoroughly and accurately complete the 6 month deal sheets in Salesforce for each opportunity
• Meet and exceed bookings targets and quotas
• Maintain impeccable administration of your opportunities in the Company’s CRM

 Minimum Qualifications:

• Associate’s Degree or equivalent work experience and education preferred
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Experience with Salesforce or other CRM preferred
• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Previous sales or negotiation experience
• Strong verbal and written communications
• Excellent time management and organization skills
• Superior customer service skills
• Strong collaborative and team work skills
• Ability to work with minimal supervision
• Ability to build rapport with customers via phone, email and video conferencing