Strategic Experience Manager - job 1 of 2
Skills
- Proven account management or sales experience managing high-value clients
- Minimum three years mortgage experience (QM or non-QM) with familiarity in loan origination
- Strong organizational skills to manage multiple deals in a fast-paced environment
- Excellent written and verbal communication for internal and external stakeholders
- Ability to present solutions and consultatively address customer needs
- Comfort working in a dynamic, scaling organization
Responsibilities
- Serve as primary advisor and point of contact for strategic borrowers throughout the origination lifecycle
- Manage the loan origination process for Strategic Accounts and ensure timely, accurate execution
- Partner with New Business and Strategic Account Directors to grow account production and close significant loan volume
- Qualify borrowers and deals to ensure fit with Kiavi’s loan products and tiering
- Set clear expectations on policies, processes, timelines, and communication requirements
- Provide white-glove service and deliver seamless relationship handoffs after borrowers’ first loans
- Maintain and grow share of wallet across assigned strategic accounts
- Provide feedback to CX, Operations, and Business Development on processes and structure improvements
Education
- High school diploma or equivalent required; relevant professional experience emphasized over specific degree
- Bachelor's degree preferred (business, finance, real estate, or related fields)
Benefits
- Competitive benefits and perks (medical, dental, vision where applicable)
- Remote/hybrid distributed workforce and flexible location options
- Base salary + commission plan (base $45k–$70k + $90k commission target)
- Opportunities for career growth at a fast-growing fintech
- Paid time off and company-supported professional development
Average salary estimate
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