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Lead the architectural strategy for Mastercard's GCC CX Technology to design and deliver scalable, secure contact center and customer-experience solutions across multiple channels.

Provide intraday staffing and schedule adherence analysis to ensure contact center service levels are met while working with workforce management tools and reporting systems.

Ryder is seeking a detail-focused Call Center Quality Coordinator I to perform audits, report findings, and drive process improvements at its Novi supply chain contact center.