Technical Escalation Jobs

Customer-Centric

Mission Driven

Inclusive & Diverse

Rise from Within

Diversity of Opinions

Work/Life Harmony

Growth & Learning

Transparent & Candid

Medical Insurance

Paid Time-Off

Maternity Leave

Mental Health Resources

Equity

Child Care stipend

Paternity Leave

WFH Reimbursements

Flex-Friendly

Dental Insurance

Vision Insurance

Life insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

401K Matching

Military leave

Lead NVIDIA's Data Center Quality and Sustaining efforts, coordinating OEM/ODM partnerships and managing high-profile customer escalations to ensure top-tier system reliability and customer satisfaction.

Lead high-visibility, cross-functional efforts at Palo Alto Networks as an Escalation Manager, driving resolution and continuous improvement for customers' critical security issues.

Illumio is hiring a bilingual Escalation Engineer to provide advanced technical support and escalation handling for enterprise customers across hybrid cloud environments.

Workday’s HiredScore team is hiring a Senior Delivery Manager to lead implementation delivery, manage escalations, and drive high-quality SaaS rollouts for enterprise clients.

Join SS&C as an Associate Manager, Product Support to lead client relationships, drive technical issue resolution, and improve service delivery on hybrid engagements in Chicago.

Q2 is hiring an Escalation Manager to lead resolution of high-priority customer incidents and coordinate cross-functional teams for its digital banking platform.

Sutherland seeks experienced customer service representatives to provide technical and banking product support remotely, resolving consumer inquiries and escalating complex issues when necessary.

Senior Tier 1 Technical Support at Total Expert will troubleshoot customer issues across chat, email and phone, act as a subject-matter resource, and help train and mentor support staff for a SaaS product.

Lead and scale Humata Health’s technical support function to enforce SLAs, optimize ticketing and escalation flows, and implement AI-first support tools for B2B healthcare customers.

TP is hiring remote Customer Service Representatives to handle customer inquiries across phone, chat, email and social channels, offering paid training and career advancement opportunities.

Lead and mentor cross-functional engineering teams to deliver HiredScore SaaS implementations and manage complex client escalations for enterprise customers at Workday.

Material Security is hiring a Senior Technical Customer Success Manager to accelerate adoption, reduce churn, and serve as the technical champion for enterprise customers in a remote-first security SaaS company based in San Francisco.

ServiceNow is hiring a Senior Account Escalation Manager to lead critical account recoveries by driving get-well plans, coordinating technical and business stakeholders, and restoring customer satisfaction.

FinQuery is hiring an Accounting Support Advisor II to act as a subject-matter expert and escalation resource, resolving advanced accounting and technical customer issues while driving product and process improvements.