Technical Escalation Jobs

UpGuard is hiring a customer-facing Solutions Consultant to drive post-sales expansion by delivering technical demos, architecting integrations, and resolving high-priority technical escalations.

Principal-level technical support role at MKS/ESI delivering expert hardware troubleshooting, escalations management, and cross-functional collaboration for semiconductor and PCB/laser systems.

Accela is seeking a US-based Remote Manager of Technical Support to lead and scale a technical support team, improve support operations, and deliver proactive, high-quality service for its government SaaS customers.

Rockwell Automation is hiring a Technical Account Manager to serve as the customer's technical single point of contact, coordinating support, preventing escalations, and delivering value for strategic manufacturing and life-sciences accounts.

Serve as the primary technical liaison for enterprise customers, driving issue resolution, escalation management, and customer success through hands-on troubleshooting and cross-functional coordination.

DSI is hiring Retail Support Specialists to deliver hands-on AT&T customer and retail-partner support in high-traffic store environments, resolving account, device, and billing concerns with professionalism.

Inclusive & Diverse

Empathetic

Feedback Forward

Collaboration over Competition

Growth & Learning

Transparent & Candid

Customer-Centric

Dental Insurance

Flexible Spending Account (FSA)

Vision Insurance

Disability Insurance

Family Medical Leave

Paid Holidays

Medical Insurance

Learning & Development

Employee Resource Groups

Manage and technically lead a specialized Support Engineering team at FloQast, balancing hands-on troubleshooting, people leadership, and operational strategy to improve customer outcomes and support operations.

Customer-Centric

Rapid Growth

Diversity of Opinions

Reward & Recognition

Friends Outside of Work

Inclusive & Diverse

Empathetic

Feedback Forward

Work/Life Harmony

Casual Dress Code

Startup Mindset

Collaboration over Competition

Fast-Paced

Growth & Learning

Open Door Policy

Rise from Within

Maternity Leave

Paternity Leave

Flex-Friendly

Family Coverage (Insurance)

Medical Insurance

Dental Insurance

Vision Insurance

Mental Health Resources

Life insurance

Disability Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

401K Matching

Paid Holidays

Paid Sick Days

Paid Time-Off

Lead and coach a team of Technical Account Managers in Denver to drive customer adoption, expansion, and technical excellence for Datadog's post-sales organization.

Customer-Centric

Rapid Growth

Diversity of Opinions

Reward & Recognition

Friends Outside of Work

Inclusive & Diverse

Empathetic

Feedback Forward

Work/Life Harmony

Casual Dress Code

Startup Mindset

Collaboration over Competition

Fast-Paced

Growth & Learning

Open Door Policy

Rise from Within

Maternity Leave

Paternity Leave

Flex-Friendly

Family Coverage (Insurance)

Medical Insurance

Dental Insurance

Vision Insurance

Mental Health Resources

Life insurance

Disability Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

401K Matching

Paid Holidays

Paid Sick Days

Paid Time-Off

Lead a small team of Technical Account Managers at Datadog to drive account strategy, product adoption, and customer outcomes in a hybrid New York role.

CG Tech Services is hiring a remote Assistant Technical Services Delivery Manager to oversee ticket flow, provide Level 2/3 escalation support, and coordinate a technician team while working primarily Seattle business hours.

Empathetic

Collaboration over Competition

Growth & Learning

Passion for Exploration

Fast-Paced

Startup Mindset

Diversity of Opinions

Rise from Within

Figma seeks a US-based Community Support Specialist to provide technical, public-facing support across community and social channels while partnering with product teams to surface and resolve issues.