Gorgias Jobs

Lead growth and retention for a portfolio of enterprise e-commerce customers by driving upsells, building executive relationships, and delivering data-driven account strategies at Gorgias.

Customer-facing CX leader needed to manage support, reviews, returns, and order flow for a fast-growing DTC fragrance brand operating as a remote team.

Lead Smalls’ customer experience function to deepen customer loyalty and drive measurable business impact through data-driven strategy, team scaling, and thoughtful adoption of AI and automation.

Jennifer Fisher seeks a detail-oriented Customer Service Manager to lead omnichannel client experience across NYC stores and Shopify Plus eCommerce, improving post-purchase satisfaction and retention.

Experienced DTC customer support specialist needed to manage orders, returns, and inquiries using Gorgias and Shopify in a fully remote, US-based role.

Trove Brands is hiring a Training Specialist to provide frontline customer support while designing and coaching impactful training that elevates the team's service quality.

Ironwear is hiring an Account Coordinator to manage customer inquiries, process orders, and support sales and internal teams with accurate account and order handling.

Yuma AI seeks a detail-oriented Technical Account Manager to support onboarding, handle client support requests, and collaborate with product and tech teams to maximize merchant adoption of its autonomous support agents.

Customer Experience Specialist supporting a US biotech focused on digestive health, delivering fast, empathetic multi-channel support and surfacing insights to improve product and operations in a fully remote contractor role.