Cx Operations Jobs

EliseAI seeks a CX Solutions Associate to own Zendesk and support tooling administration, optimize ticket workflows, and accelerate resolution metrics for its housing and healthcare platforms in NYC.

Avangrid is hiring a Director of Customer Services Operations to oversee workforce planning, vendor management, and payment remittance across multiple Northeast service areas, ensuring compliant, efficient, and customer-centric contact center operations.

A hands-on Operations Specialist is needed to manage inbound/outbound workflows, returns, and QC at our Chino distribution center while collaborating with 3PL, CX, and merchandise teams.

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life insurance

Paid Time-Off

Learning & Development

Equity

Fully Distributed

Help shape the future of AI-driven customer support by training LLMs, creating AI-ready documentation, and iterating on support flows to boost resolution and satisfaction.