Call Center Operations Jobs

Lead call center program operations for pharmaceutical clients, driving KPI performance, staff development, process redesign, and exceptional patient access outcomes.

Support institutional clients and financial advisors by executing transaction requests, maintaining records, and delivering high-quality inbound client service within Fidelity's OSG Client Services team.

Lead frontline performance at Jerry.ai as Manager, Contact Center Operations, driving coaching, operational rigor, and data-driven improvements across sales and service teams.

Temporarily lead and coach an on-site contact center team in Port Saint Lucie to meet quality, service level, and schedule adherence goals.

CareSource is seeking a certified Pharmacy Technician II to manage member, pharmacy, and provider communications within the Rx Solutions Center and support pharmacy clinical campaign operations.

Support DSI's call center operations and sales systems as an Operations Administrator focused on user management, quality audits, reporting, and process documentation.

Lead on-call catering operations at Moscone Center for Savor San Francisco, ensuring smooth event execution, staff oversight, and excellent guest service.

Lead operations for Education at Work's seasonal customer service programs in Salt Lake City, driving partner success, coaching supervisors, and optimizing performance across a large student workforce.

Jerry.ai is hiring a Manager, Contact Center Operations to drive frontline agent performance, operational excellence, and continuous improvement across onshore sales and service teams.

Lead the sales operations function for two national healthcare brands, owning CRM, analytics, process optimization, enablement, and compensation to scale a high-volume inside sales engine.

Lead the Health Access Partner team at Dell Medical School to optimize scheduling operations, support staff development, and deliver an outstanding patient access experience.

Lead and elevate a high-volume contact center at a well-funded pre-IPO insurtech, owning agent performance, coaching, and operational improvements to hit sales and service goals.

LKQ Corporation is hiring a Lead Sales Manager to lead day-to-day call center sales activities, train and mentor teams, and drive sales initiatives across the region.

Forbes Advisor is hiring a Director of Call Center Operations to lead strategy, execution, and performance for a remote call center team focused on driving lead generation and conversions.

Trinity Offers is hiring a hands-on Director of Operations in Orlando to drive KPI-based performance, scale high-performing teams, and standardize operational systems across sales and marketing.

Lead remote contact center operations and client programs for Working Solutions, driving profitability, staffing, and performance across assigned accounts.

Lead and optimize clinical operations and scheduling across PPNCSNJ health centers to improve patient access, operational efficiency, and quality of care.

Help Neon improve conversational AI that enables patients to access critical medications by reviewing agent outputs, labeling issues, and feeding high‑impact insights into product and engineering.