Call Analytics Jobs

Interstate Waste Services seeks a data-driven Call Center Workforce Analyst to build forecasts, optimize schedules, and deliver actionable contact-center insights to improve service levels and retention.

HealthCare.com is hiring a Performance Marketing Analyst to manage and optimize paid social and native/display campaigns focused on generating high-intent inbound calls and leads for health insurance offerings.

Lead analytics-driven performance improvements for remote contact center programs, delivering insights, recommendations and mentorship to optimize KPIs and client satisfaction.

HMA is hiring an experienced Customer Care Manager to lead and develop a high-performing call center team, improve processes and systems, and drive service excellence across the organization.

Strategic leader to build and lead Profound Research's patient recruitment function, delivering predictive enrollment models and scalable, multi-channel patient engagement for clinical trials.

Lead and develop a Tempe-based operations team at GLS, driving collections strategy, coaching staff, and improving performance through analytics and process optimization.

Lead forecasting, scheduling and real-time adherence for Public Storage's Plano contact center as a WFM Supervisor, managing analysts and vendor teams to meet service level targets.

Lead regional navigation programs across multiple client contracts to drive operational excellence, technology adoption, and high-performing teams for improved patient outcomes.

Lead the Specialty Field Planning & Analytics team to design incentive compensation, optimize field force structure and tools, and deliver analytics that drive commercial performance for AbbVie's specialty businesses.

Gorilla Brands is hiring a hands-on In-House SEO & Web Optimization Specialist to own technical, local, and on-page SEO for contractor and home-service websites at our Bohemia, NY office.

Seasonal remote Workforce Management Analyst Assistant supporting Duluth Trading Company's contact center operations with scheduling, Genesys monitoring, and reporting to optimize agent utilization and customer experience.

Inclusive & Diverse

Empathetic

Collaboration over Competition

Growth & Learning

Transparent & Candid

Medical Insurance

Dental Insurance

Mental Health Resources

Life insurance

Disability Insurance

Child Care stipend

Employee Resource Groups

Learning & Development

Lead a cross-functional team to develop and scale Spend treatment strategies that drive incremental revenue and improve servicing outcomes for American Express card members.

Smarsh is hiring a technically adept Sales Engineer to support B2B SaaS sales by designing compliant solutions, delivering product demos, and guiding customers through POCs and implementations.