Retention Project Manager | Marketing | Omnichannel

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Retention Project Manager | Marketing | Omnichannel in the United States.

As a Retention Project Manager, you will lead initiatives that strengthen customer loyalty and drive lifetime value across multiple channels. You will manage end-to-end retention programs, collaborate with cross-functional teams, and leverage data to optimize post-purchase experiences and reduce churn. This role combines strategic planning, hands-on project execution, and analytical insights to improve customer engagement across web, mobile, email, social, and service channels. You will work in a dynamic environment where your efforts directly influence customer satisfaction, retention, and long-term growth.

• Accountabilities
• • Lead omnichannel retention projects, planning and executing strategies that enhance customer lifetime value and engagement.
• • Align Marketing, Product, Sales, Customer Service, and IT teams to ensure seamless delivery of retention initiatives.
• • Monitor project timelines, deliverables, and KPIs while maintaining transparency and communication across stakeholders.
• • Analyze customer behavior, churn trends, and engagement metrics to identify opportunities and recommend actionable improvements.
• • Support A/B testing and experimentation to refine campaigns and optimize conversion rates.
• • Contribute to customer journey mapping, loyalty programs, and post-purchase experience improvements.
• • Prepare performance reports and presentations for leadership, highlighting insights, challenges, and optimization strategies.
• Requirements
• • Bachelor’s degree in Marketing, Business Administration, Project Management, Data Analytics, or related field.
• • 5+ years of experience in marketing retention, customer lifetime value, or loyalty program management, ideally in trade or consumer sectors.
• • Proven track record in managing omnichannel retention projects.
• • Familiarity with CRM, automation, and analytics tools such as Salesforce, HubSpot, Braze, Google Analytics, or Tableau.
• • Knowledge of AI automation, ChatGPT, or LLM tools is a plus.
• • Strong analytical, organizational, and problem-solving skills.
• • Excellent communication, stakeholder management, and English language proficiency (upper-intermediate to fluent).
• • Self-driven, strategic mindset with the ability to operate independently and deliver results.
• Benefits
• • Competitive compensation package with performance-based incentives.
• • Flexible work arrangements and virtual-first environment.
• • Comprehensive health, dental, and vision insurance (location-dependent).
• • Paid time off and parental leave.
• • Opportunities for professional development, growth, and leadership.
• • Collaborative and inclusive work culture emphasizing transparency and continuous improvement.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.

📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.

🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.

🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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