Program Manager - job 1 of 2

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Program Manager in the United States.

This role is perfect for an experienced, highly organized, and technically proficient professional who excels at managing complex software programs. You will act as the primary point of contact for a strategic customer account, overseeing delivery and support across multi-state operations that serve millions of members. The position involves translating business needs into technical solutions, coordinating cross-functional teams, and ensuring measurable value delivery. You will work in a dynamic, matrixed environment, driving accountability and program success through collaboration, influence, and leadership. This role emphasizes strategic thinking, stakeholder management, and process improvement in a fast-paced, customer-focused setting.

• Accountabilities
• Serve as the Single Point of Contact (SPOC) for all program-related customer interactions, building trust through consistent communication.
• Lead director and manager-level engagements, translating business requirements into actionable technical specifications.
• Oversee the planning, execution, and value realization of multiple concurrent projects and program workstreams.
• Define project plans including objectives, timelines, dependencies, resources, and change management strategies.
• Monitor risks, resolve issues, and ensure adherence to project schedules while proactively escalating concerns.
• Collaborate with cross-functional teams, including Product, Engineering, Operations, and Services, to ensure seamless delivery and support.
• Drive process improvements that enhance program efficiency and customer satisfaction.
• Prepare presentations, maintain a single source of truth for program status, and communicate progress to internal and external stakeholders.
• 
  
• Requirements
• Bachelor’s degree in a related field or equivalent combination of technical education and experience.
• 7+ years of experience managing complex, billable software delivery projects for external clients.
• Proven experience as a Single Point of Contact for large enterprise accounts, with demonstrated stakeholder engagement skills.
• Strong understanding of software development processes, including Agile methodologies (SCRUM/Kanban).
• Technical acumen to understand system architectures, data models, API integrations, and solution feasibility.
• Excellent problem-solving, decision-making, organizational, and communication skills.
• Ability to take ownership and drive accountability across matrixed organizations without direct authority.
• Familiarity with healthcare payer operations, care management platforms, or Medicaid programs is a plus.
• Experience with JIRA, SmartSheet, API integrations, cloud platforms (AWS, Azure), and regulatory compliance is desirable.
• 
  
• Benefits
• Competitive salary with full-time, permanent employment status.
• Flexible remote work options with the possibility of travel (10-20% annually).
• Health, dental, and vision coverage.
• Paid time off (PTO) and other wellness benefits.
• Opportunities to work with a cross-functional team in a collaborative, customer-focused environment.
• Professional development opportunities, including training and skill-building initiatives.
• Inclusive and diverse workplace culture supporting career growth and impact.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.

📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.

🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.

🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

#LI-CL1