Principal Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Principal Customer Success Manager in the United States.

This role is a key leadership position responsible for driving adoption, value realization, and long-term growth with enterprise customers. The Principal Customer Success Manager will serve as a trusted advisor to executive, program, and technical teams, ensuring customers maximize the benefits of their technology investments. You will manage strategic accounts, act as the voice of the customer internally, and collaborate with cross-functional teams to enhance customer experience and identify opportunities for expansion. This highly visible role requires deep domain knowledge, excellent relationship management skills, and the ability to guide complex initiatives while influencing multiple stakeholders. The ideal candidate thrives in a fast-paced environment, values continuous learning, and is passionate about customer success.

• Accountabilities:
• Advance relationships with strategic and enterprise-level customers, ensuring adoption, expansion, and retention.
• Establish and maintain a partnership framework to drive effective engagement with key stakeholders.
• Function as a trusted advisor to executives, program managers, and technical teams, providing guidance and insights.
• Serve as the voice of the customer internally, delivering feedback to improve product offerings, services, and overall customer experience.
• Identify risks and opportunities within accounts, proactively addressing challenges and supporting strategic account plans.
• Manage critical adoption programs to ensure rapid and successful implementation of solutions.
• Collaborate with sales, product, and support teams to align efforts and maximize customer value.
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• Requirements:
• 8+ years of experience in Customer Success, Project Management, Program Management, or related fields.
• Bachelor’s degree or equivalent professional experience.
• Proven experience managing enterprise accounts and building executive-level relationships.
• Strong understanding of technology adoption, enterprise software, or Industrial IoT solutions.
• Excellent communication and interpersonal skills, with the ability to influence diverse audiences.
• Ability to translate technical concepts into business value and actionable recommendations.
• Comfortable managing multiple priorities in a matrixed environment.
• Willingness to travel approximately 25% of the time.
• Competencies in integrity, composure, and organizational agility.
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• Benefits:
• Competitive base salary ($97,300 – $146,000 USD) with potential discretionary bonus.
• Opportunity to participate in employee share purchase program and equity grants.
• Comprehensive health benefits including medical, dental, and vision coverage.
• Paid time off, sick leave policies, and flexible spending accounts.
• 401(k) retirement plan with employer match.
• Tuition reimbursement programs.
• Commuter subsidies and flexible working arrangements.
• Collaborative and inclusive work environment supporting diversity and belonging.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.

📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.

🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.

🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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