Customer Success Manager - Commercial Markets

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager - Commercial Markets in United States.

We are seeking a dynamic and experienced Customer Success Manager to drive adoption and value realization for commercial clients across sectors such as agriculture, insurance, and energy. In this role, you will manage and expand customer relationships, ensuring clients maximize the impact of geospatial and remote sensing solutions within their workflows. You will act as a trusted advisor, advocate for customer needs internally, and collaborate closely with sales, product, and marketing teams. This position combines strategic account management, technical expertise, and proactive problem-solving to deliver measurable outcomes. The ideal candidate thrives in a fast-paced, remote work environment, balancing customer engagement with internal collaboration to support growth and innovation.

• Build and maintain strong relationships with commercial customers, ensuring successful adoption and integration of geospatial solutions.
• Identify expansion opportunities within accounts and collaborate with sales teams to drive renewals and upsells.
• Facilitate onboarding, training, and best practices to optimize customer workflows and outcomes.
• Act as the voice of the customer internally, advocating for product enhancements and strategic improvements.
• Partner with internal teams to support case studies, events, and customer initiatives.
• Share insights on account health and contribute to strategies for ongoing commercial success.
• Travel as needed (approximately 10% domestically or internationally) to support customer engagement.

• 6+ years of experience in customer success, account management, or related roles.
• Bachelor’s degree in a relevant field; advanced technical understanding of GIS, remote sensing, or geospatial products.
• Proven ability to navigate complex commercial organizations and decision-making processes.
• Strong problem-solving skills, proactive work style, and ability to work independently.
• Excellent communication and interpersonal skills to effectively engage with global clients.
• Experience in agriculture, energy, or other commercial verticals is a plus.
• 2+ years of technical experience with remote sensing platforms or GIS is highly desirable.

• Competitive US base salary ranging from $105,040 – $152,320 USD depending on location.
• Comprehensive medical, dental, and vision coverage.
• Health Savings Account (HSA) with company contribution.
• Generous paid time off, holidays, and company-wide days off.
• 16 weeks paid parental leave.
• Wellness programs and Employee Assistance Program (EAP).
• Home office, phone, and internet reimbursement.
• Tuition reimbursement and access to professional learning platforms.
• Equity opportunities.
• Paid volunteering time off and commuter benefits (if local to an office).

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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