Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in the United States.

In this role, you will act as the primary point of contact for clients in the Building Product Manufacturer segment, ensuring they have a seamless and valuable experience with the company’s products and services. You will drive client satisfaction, retention, and adoption by understanding their needs, providing tailored solutions, and delivering engaging product demonstrations. The position involves collaborating with cross-functional teams, managing multiple client relationships, and proactively identifying opportunities to enhance client success. The ideal candidate is customer-focused, tech-savvy, and thrives in a fast-paced, results-driven environment.

• Accountabilities
• • Serve as the primary liaison for assigned clients, managing relationships and driving satisfaction and retention.
• • Deliver engaging product demonstrations and trainings, ensuring clients understand and maximize the value of the platform.
• • Collaborate with internal teams to address client needs, resolve issues, and provide feedback for product improvements.
• • Track client engagement and health metrics, using CRM tools like Salesforce or Gainsight to maintain accurate records.
• • Identify opportunities for upselling, cross-selling, and expanding account value in alignment with client goals.
• • Advocate for clients internally, providing insights that shape product development and customer experience strategies.
• • Travel as required (up to 25%) for client meetings, trainings, or industry events.
• Requirements
• • Bachelor’s degree (B.A. or B.S.) preferred.
• • 3–5+ years of experience in customer success, account management, or similar client-facing roles.
• • Strong verbal and written communication skills with the ability to build rapport quickly.
• • Tech-savvy with experience presenting online and familiarity with Apple products, iPad, and iOS.
• • CRM proficiency, preferably with Salesforce and Gainsight.
• • Demonstrated ability to manage multiple clients, prioritize tasks, and operate independently.
• • Collaborative, client-focused mindset with a passion for educating and empowering customers.
• • Interest or experience in the housing or new home development industry is a plus.
• Benefits
• • Competitive salary and meaningful career growth opportunities.
• • Comprehensive medical, dental, and vision coverage.
• • 100% company-paid life insurance, long-term disability, and short-term disability coverage.
• • 401(k) plan with company match.
• • Paid vacation and general holidays.
• • Employee Assistance Program (EAP) and virtual wellness programs, including live meditation sessions.
• • Employee recognition programs and hybrid work environment.
• • Work with visionary leadership and a collaborative, inclusive culture.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.

📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.

🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.

🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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