Director, Customer Account Management
Skills
- Account management leadership in SaaS with mid-market focus
- Forecasting and renewal management expertise
- CRM hygiene and SFDC process optimization
- CPQ and deal desk operations knowledge
- Segmentation, territory design, and lead distribution
- Vendor consolidation and rightsizing execution
- BI tooling and data-driven decision making
- Strong cross-functional collaboration and stakeholder influence
- Coaching, people development, and talent-forward leadership
- Clear executive and frontline communication
Responsibilities
- Recruit, develop, and manage a high-performing CAM team for mid-market accounts within the defined East/Central region.
- Design and scale the CAM operating model including segmentation, territories, pods, compensation alignment, and career paths.
- Own and refine forecasting rigor with RevOps and Finance to improve predictability of renewals, rightsizing, and consolidation motions.
- Drive revenue through rightsizing and vendor consolidation initiatives, prioritizing strategic expansion opportunities.
- Partner with Customer Success to resolve ownership conflicts and create a unified customer experience for renewals and churn.
- Collaborate with Deal Desk and Legal to streamline contracting and reduce friction for mid-market and multi-brand deals.
- Implement process improvements across CPQ, SFDC workflows, approval paths, and renewal playbooks.
- Provide executive-level reporting on CAM performance, quarterly pipelines, risk, and expansion opportunities.
- Serve as a cultural and organizational leader promoting accountability, alignment, and operational efficiency.
Education
- Bachelor's degree or equivalent practical experience preferred
- Relevant professional certifications a plus (sales, CRM, RevOps)
Benefits
- Paid parental leave
- Competitive base salary, meaningful equity, and 401(k) plan
- Medical, dental, vision, and life insurance
- Flexible PTO and Balance Days (additional paid holidays)
- Paid sabbatical
- Fertility & adoption assistance
- Monthly employee wellness allowance
- Monthly professional development allowance
- Pre-tax commuter benefits
- Company-provided laptop workstation
Average salary estimate
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