Clinical Transformation Consultant

About the Role

The Clinical Transformation Consultant (CTC) serves as the subject matter expert supporting the customer life cycle from pre-sales to post go-live support with respect to care management activities.  

The primary responsibility after pre-sales is supporting customers in the successful adoption, optimization, and strategic use of Innovaccer technology solutions to achieve business, regulatory,  & clinical outcomes. This role bridges clinical knowledge with technology, ensuring solutions align with workflow needs, regulatory requirements, and measurable performance outcomes. The consultant partners closely with customers, internal product teams, and implementation stakeholders to design, configure, and operationalize high-value clinical programs.

A Day in the Life

Sales Demo & Pre-Sales support

• Deliver high-impact, clinically accurate, and workflow-specific product demonstrations for prospects.
• Perform demos to align with customer use cases, population needs, and value-based care goals.
• Support RFPs, RFIs, and solution design sessions with clinical expertise.
• Participate in discovery calls to understand clinical pain points, workflows, and success metrics.
• Clearly articulate the clinical, ROI, and operational value of the platform.

Customer Engagement 

• Deliver ongoing clinical training, workflow support, and best-practice recommendations.
• Act as a trusted advisor to clinical leaders, care managers, physicians, and operational teams.
• Monitor adoption, identify gaps, and recommend optimization strategies from a value framework. 
• Support change management initiatives by helping customers adapt workflows and processes.

• Ability to work across all time zones

Clinical Workflow & Solution Design

• Translate clinical requirements—care management, quality improvement, chronic disease management, utilization management—into solution configurations.
• Advise customers on best practices for workflow design, assessments, protocols, risk stratification, and care coordination.
• Work with sales engineering to maintain and curate demo instances.
• Lead clinical discovery sessions to capture requirements and align platform capabilities with clinical objectives.
• Configure and optimize clinical programs, protocols, assessments, and workflows within the platform.
• Ensure solution design aligns with evidence-based practices and compliance requirements (e.g., HEDIS, CMS, value-based care models).
• Collaborate with product, engineering, and implementation teams to ensure successful delivery and adoption.
• Collaboration & Cross-Functional Support
• Influence product enhancement & developments
• Data Interpretation & performance improvement

Collaboration & Cross-Functional Support

• Partner with Sales Executives to shape deal strategy and tailor demo narratives.
• Collaborate with Product and Engineering teams to advise on roadmap items based on clinical trends and customer needs.
• Work with Marketing to develop clinically accurate messaging, case studies, and demo scripts.
• Support Customer Success and Implementation teams during handoff for new clients transitioning from sales to onboarding.

Data Interpretation & Performance Improvement

• Review program performance data to identify trends, gaps, and opportunities for improvement.
• Provide clinical interpretation of analytics, care gaps, risk stratification, and quality measures.
• Partner with customers to create performance improvement plans and measure outcomes.

Thought Leadership & Market Expertise

• Stay up-to-date on clinical standards, regulatory changes, and value-based care models (CMS, HEDIS, ACO, MA, JCAHO, NCQA, etc.).
• Represent the company at conferences, webinars, and industry events as a clinical voice as needed
• Bring insights from the market back into product positioning and competitive analysis.

What You Need

• Clinical licensure
• 3 years or more of experience in clinical practice, care management, population health, or ambulatory clinical operations.
• Experience using healthcare technology platforms such as EHRs, care management systems, or analytics tools.
• Strong understanding of value-based care, care coordination, chronic disease management, and quality programs.
• Excellent communication, presentation, and relationship-building skills.
• Ability to translate clinical workflows into technical requirements.
• Comfortable with online & remote schedules

Preferred

• Clinical licensure
• 3 years or more of experience in clinical practice, care management, population health, or ambulatory clinical operations.
• Experience using healthcare technology platforms such as EHRs, care management systems, or analytics tools.
• Strong understanding of value-based care, care coordination, chronic disease management, and quality programs.
• Excellent communication, presentation, and relationship-building skills.
• Ability to translate clinical workflows into technical requirements.
• Comfortable with online & remote schedules

We offer competitive benefits to set you up for success in and outside of work.

Here’s What We Offer

• Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance.
• Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments.
• Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed.
• Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.

Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc.

For any additional information, please visit the below websites:

E-Verify

Right to Work (English)

Right to Work (Spanish)

Disclaimer: 

Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at [email protected]. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.