Fast Facts

Seeking a strategic Client Success Director to lead client relationships and drive business growth, based in Princeton, NJ, open to US-based candidates only.

Responsibilities: Serve as the primary contact for clients, oversee service delivery, drive account growth, and lead business reviews.

Skills: 10+ years in Learning & Development and Account Management, strong relationship-building, data analysis, and negotiation skills.

Qualifications: Bachelor's degree required; experience managing enterprise accounts and leading high-performing teams preferred.

Location: Onsite in Princeton, NJ, with possible travel; open to US-based candidates.

Compensation: $80 - $90 / Annually

Client Success Director (Onsite in Princeton, NJ | Open to US-based candidates only)

• Position: Full-time employee
• Location: Remote, with travel
• Open to: US -based candidates only
• Required: 10+ years of experience in both Learning and Development and Account Management

Are you a strategic, client-focused leader with a passion for building strong relationships and driving business growth? We’re looking for a Client Success Director to serve as a trusted advisor to our enterprise clients, ensuring a seamless experience while expanding partnerships. This role is critical to our success, integrating services, fostering collaboration, and driving revenue growth through proactive account management. If you thrive in a consultative, growth-oriented environment and excel at building high-impact client relationships, we want to hear from you!

What You’ll Do

• Serve as the client advocate and primary point of contact, ensuring a seamless and positive experience.
• Build trusted relationships with senior stakeholders and key decision-makers.
• Drive account growth through cross-selling, upselling, and strategic planning.
• Oversee service delivery, ensuring SLAs, governance, and risk mitigation strategies are met.
• Lead Quarterly and Yearly Business Reviews (QBRs/YBRs) to assess performance and identify growth opportunities.
• Partner with leadership to ensure revenue protection, profitability, and long-term account success.
• Negotiate service agreements and oversee account reporting and performance tracking.
• Proactively resolve challenges using strong problem-solving and conflict resolution skills.

What You Bring

• 10+ years of experience in Learning & Development and Account Management, leading revenue and profitability for enterprise accounts.
• Proven success in driving account expansion through cross-selling, upselling, and strategic planning.
• Strong relationship-building skills, with the ability to serve as a trusted advisor to senior stakeholders.
• Expertise in data analysis, using insights to drive solutions and optimize account performance.
• Experience leading high-performing teams and collaborating across multiple functions.
• Exceptional communication, negotiation, and problem-solving skills, with a proactive and consultative approach.
• Ability to manage complex client engagements, ensuring service excellence and risk mitigation.
• Bachelor’s degree required.

Excited to build lasting client relationships and drive meaningful growth? Join us onsite in Princeton, NJ—apply today and let’s create success together.