Project Outreach Manager

Job Title: Project Outreach Manager

Reports to Senior Manager - Project Outreach

Reports to Binghamton OR Rochester office, 5 days a week

The base salary range for this position is dependent upon experience and location, ranging from: $110,000-$132,500

Job Summary

Develops and implements strategies to engage the public, build relationships, establish trust, and promote an organization's mission and programs. Acts as a key liaison between the organization and the community, ensuring effective communication while safeguarding the integrity of the brand and exemplifying organizational values. Critical role in connecting the organization with the public while fostering positive relationships and encouraging collaboration for positive capital project outcomes. Key role as part of Municipal Community and Business Relations team.

Key Responsibilities

Devise and implement a comprehensive plan that includes the availability and sharing of timely, accurate, and helpful project information with all impacted stakeholders (both internal and external) in the event of unplanned circumstances, organized opposition, or negative publicity. Plan and oversee project outreach campaigns to communicate strategic goals and progress to the public. Facilitate public meetings, hearings, and educational campaigns on key projects/initiatives (infrastructure upgrades, network expansions, and emerging technologies). Build partnerships and develop trust with civic organizations, advocacy groups, and local leaders. Serve as a critical liaison between the utility and impacted external stakeholders to ensure transparency and responsiveness. Oversee the development of accessible, transparent, and valuable public-facing communication materials. Provide preparatory tactics and talking points for strategic initiatives in public settings to ensure successful events. Create and maintain project-specific websites for regulatory compliance, and stakeholder education (leverage COE vendor). Comply with Avangrid reporting requirements established by the Project Outreach Center of Excellence. Ensure project initiatives reflect community priorities, policy mandates, and organizational values. Integrate public feedback into strategic decision-making processes. Align project initiatives with regulatory mandates, infrastructure modernization, and clean energy considerations. Monitor industry trends, emerging societal issues and concerns, and policy developments to dictate strategic direction for all Gas & Electric infrastructure work. Ensure compliance with Avangrid Project Outreach Center of Excellence requirements. Drive internal coordination with internal departments (Government Relations, Public Affairs, Corporate Communications, Permitting, Real Estate, Vegetation Management, etc.) to ensure strategic alignment and knowledge sharing.

Required Qualifications

Education & Experience Required:

• Bachelor’s Degree in relevant field with 8 years of relevant experience (project outreach, stakeholder and community engagement). An associates degree and 12 years of experience may be accepted in lieu of bachelor’s degree.  
• Proficiency in stakeholder management, project management, public affairs, public relations, or communications.
• Demonstrated success in working in cross-functional team environment.
• Track record of working with executive leadership.

Skills/Abilities:

• Strong leadership, exceptional communication (both written and verbal), and stakeholder management skills.
• Outstanding organizational, analytical, and interpersonal skills.
• Excellent public speaking skills with the ability to deliver consistent messages to multiple stakeholders in varied audiences.
• Problem-solving abilities   
• Change management and crisis management expertise.

• Influencing others and driving progress toward a common goal.

• Aptitude to manage multiple and dynamic priorities.
• Proficient in Microsoft Excel, Word, and Power Point applications.
• Self-directed with the ability to work independently.
• Flexibility to travel.
• Knowledge of the electric and natural gas utility business and the NYSEG/RG&E service areas preferred.

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Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

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Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions.  This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.

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