Agency Operations Manager

HomeXpress – Your Leading Non-QM Mortgage Lender.

Join our growing team and be part of the Top Non-QM Lender in the Business.

We are known for closing mortgage loans with speed, ease, and convenience.

Licensed in 46 States, we provide brokers with a full suite of mortgage products, including VA, FHA, FNMA, & FHLMC.

If you have a service first mentality and thrive in a fast-paced environment, HomeXpress is the place for you.

Join us as we continue to grow and expand our business to the Non-Delegated Correspondent Channel!

Job Title:             Agency Operations Manager

Department:      Agency Operations

Reports To:        VP of Credit, Agency

FLSA Status:       Exempt

Management:   Yes

Salary Range:     $100,000 - $110,000

PRIMARY FUNCTIONS: Responsible for managing the daily operation of Agency Operations departments. This includes establishing monthly goals, overseeing staffing, and ensuring compliance requirements are met by all groups. Supervises the operations team and effectively manages the pipeline of loans to reach company goals. Ensures the performance of all duties in accordance with the company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversees daily operations, including establishing and exceeding goals, developing, and advancing team staffing and adherence to Service Level Agreements.
• Supervises the daily activities of the teams to ensure effective pipeline management, and improve pull through
• Manage Agency Operations teams including Broker Concierge, Disclosures, and Closers with oversight of Underwriting relating to life of loan processes and pipeline management
• Monitors the pipeline to ensure internal compliance policies are enforced and customer service standards are met or exceeded.
• Negotiates and works to resolve problems with the broker/customer as it relates to pricing, program changes, and re-works to loan requests.
• Keeps staff apprised of Company policy and procedure updates, and facilitates training where needed.
• Communicates effectively with Sales Management and other appropriate personnel when service levels are at risk. Identifies issues and recommends areas for improvement.
• Performs other duties and projects as assigned.

DESIRED PERSONAL CHARACTERISTICS:

• Detail oriented and committed to the highest quality of work performed
• Works well under pressure, in a fast paced environment
• Demonstrates problem solving and analysis
• Communicates clearly and concisely with sales, operations and management
• An open-minded individual that embraces change and innovation
• A strong desire to help develop and advance individuals on the team

EDUCATION:

• High school diploma

EXPERIENCE:

• Minimum five (5) + years’ experience in the Mortgage industry required.
• Minimum three (3) + years of supervisor and/or management experience required, ideally in Underwriting and/or Account Management/Loan Processing.
• Experience in wholesale lending

PHYSICAL REQUIREMENTS:

• This position is in an office setting with computer and general office equipment. Remote work is not available for this role. The position requires the ability to move freely around within the department and other department locations.

All your information will be kept confidential according to EEO guidelines.