Phone Triage Nurse (Rheumatology), Full Time Days

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Job Profile Summary
The RN is responsible for the provision and coordination of patient-centered care. The RN will assist the physician with patient calls, maintaining medical record information, coordinate patient care with other health care providers including necessary prior-authorizations. The RN will focus on prevention, health promotion, patient education, and patient assistance. Under the supervision of a physician the RN is involved in providing telephone assistance to advise, counsel and instruct patients on health care treatment for acute and chronic conditions.

Pay Range:  $29.74 - $44.61/hour

Employment Type:  Full Time, 80 hours every 2 weeks

Schedule:  Monday - Thursday 7:30 am - 4:30 pm, Friday 7:30 am - 4:00 pm

Requirements:  Graduate of accredited Registered Nursing Program required, Current Michigan RN license required, BLS for the Healthcare Provider by 60 days after hire required

PROFESSIONAL NURSING PRACTICE

• Promotes patient safety by maintaining the policies and procedures of the physician office.

• Achieves office-specific initial and ongoing competencies.

• Maintains the ANA Standards of Professional Performance including: Participates and is mindful of the quality initiatives of physician practice; maintains nursing practice in relation to professional practice standards and guidelines, relevant statutes, rules and regulations; and contributes to the professional development of peers and colleagues.

• Works with physician and patient rendering medical care via telephone.

• Coordinates patient care involving other members of the health care team in relation to Patient-Centered Medical Home as appropriate.

• Considers factors related to safety, effectiveness, cost and impact on practice in the planning and delivery of nursing service.

• Works with other team members to ensure appropriate access to patient care.

• May review incoming referrals to ensure they are appropriately triaged for urgency.

• Provides patient education either in person or via phone regarding upcoming procedures in the office or hospital.

DEVELOPS AND IMPLEMENTS NURSING REGIMENS

• The RN may develop and initiate nursing regimens, for example: Assessing patients via phone to determine need for treatment or urgent/emergent care. Will use standard protocols developed by the nursing team and approved by physicians where applicable.

• Implements patient management plans as devised and directed by a physician.

• Orders medications as directed by a supervising health professional.

DOCUMENTATION

• Documents patient information in the medical record.

• Assists with maintaining patient medication logs, problem lists, completes prescription files and communication logs.

• Files records in accessible, confidential and secure system.

• Ensures documentation is clear, concise and accurately reflects information provided by the patient to assist the physician in determining treatment plans.

• Enters orders into the medical record as directed by the physician.

QUALITY IMPROVEMENT

• Supports the quality improvement activities of the facility and responds appropriately to change.

• Participates in learning or teaching experiences as appropriate.

• Requests supervision when needed and utilizes supervision effectively.

• Ensures compliance with policy, procedure and regulatory requirements.

• Maintains patient rights, confidentiality.

• Ensures appropriate documentation for billing, if applicable, is completed to maintain ethical billing practices.

-Minimum Associates Degree in Nursing (RN) required

-Current Michigan RN Licensure required

-BLS For the Healthcare Provider 60 days after hire required

Holland Hospital is an Equal Opportunity Employer, please see our EEO policy