🌿 Mission

The US healthcare system is complex, error-prone, and financially draining. Medical bills and insurance coverage shouldn’t be this hard to navigate. At Granted, we’re building the one solution every American can turn to for help.

Thanks to AI and new regulations, Granted can fight claim denials, correct billing errors, negotiate bills, and make coverage easier to understand—saving people time, money, and stress. Our goal is simple: to be the #1 platform that empowers all Americans to take charge of their healthcare

🏢 About Us

Founded by a former Oscar Health leader, we’re a seed-stage company with $17M in funding. We’re lucky to be backed by the founders and investors at Hugging Face, Rocket Money, Oscar Health, CaseText, Forerunner Ventures, RRE Ventures, and more. We are well-funded for the next few years.

🧭 About the Role

The Automations pod’s mission is to design, build, and operate agentic, end-to-end workflows that turn complex healthcare advocacy case work into reliable, scalable automations. This team owns the case pipeline from activation through resolution — increasing automation coverage, reducing cost to serve, and keeping experiences transparent by escalating to humans when needed.

As the PM for Automations, you’ll sit at the center of how we scale advocacy with speed, precision, and trust. You’ll work across engineering, SMEs, ops, and UX to transform messy, high-complexity healthcare workflows into structured, intelligent flows that feel effortless to users. Your work will directly shape how we deliver care and resolution at scale — making advocacy more automated, human when it matters, and dramatically more efficient.

🛠 What You’ll Do

• Own the strategy and roadmap for the Automations pod.

• Drive the evolution of agentic and automated workflows across the product.

• Translate messy, multi-step operational workflows into structured, intuitive product experiences.

• Partner closely with Engineering, Ops, and SMEs to identify and deliver high-leverage automation opportunities.

• Define and run cross-functional processes to test, learn, and refine how agentic systems anticipate user needs.

• Ship fast, reliable features that balance automation efficiency with user trust and transparency.

• Establish success metrics that blend operational scale with human-centered experience.

🧰 You’ll Bring:

Must-haves:

• 5+ years in product management roles within technical product environments.

• Strong technical fluency - able to collaborate deeply with engineering.

• Solid technical foundation (through education and/or hands-on experience).

• Proven experience building automation or agentic workflow products.

• Comfort operating in 0→1, fast-moving, ambiguous environments.

Nice-to-haves:

• Experience in healthcare or other complex regulated domains

• Early-stage startup experience (Series B or earlier)

• Background in AI / intelligent workflow products

✨ You’ll Thrive Here If

• You’re energized by chaos and the undefined — you love diving into ambiguous, complex problems, and spike on finding clarity fast.

• You operate with high agency in high-ambiguity environments, turning uncertainty into action.

• You’re fluent working with deeply technical teams but care just as much about creating beautiful, intuitive user experiences.

• You love turning messy, manual processes into clean, scalable systems that just work.

• You see automation and agentic workflows not as bolt-ons, but as the foundation of a differentiated, user-first product.

This probably isn’t for you if…

• You prefer clearly scoped work and get frustrated when priorities shift quickly.

• You need a lot of process, layers of approval, or long timelines to do your best work.

• You’re not excited by the idea of owning problems end to end in a small, high-trust team.