Named Accounts Manager

We believe conversations will become the #1 way to shop.

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

• Quality: conversations that feel authentic and on-brand.

• Experience: effortless shopping from chat to checkout.

• Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

About the Team

The Account Management team is part of the Sales Team at Gorgias. The focus of our team is driving growth in Annual Recurring Revenue (ARR) through renewals, cross-selling and upselling to our existing customer base. In this critical and highly cross-functional role, you will be at the forefront of building out our Enterprise motion and your skills will be instrumental in driving revenue.

About the Role

The Named Accounts Manager (AM) will manage a portfolio of 35-50 accounts, focusing on driving growth and retention. Working closely with the Customer Success Manager (CSM), the AM will identify and capitalize on expansion across multiple products: Automate, Convert, Voice.

Our Named Accounts Manager will lead some of our most important customer relationships across multiple international markets. This is a strategic and high-impact role that combines the rigor of enterprise account management with the cultural fluency required to operate across English, Portuguese, Spanish, and German-speaking regions.

You will be responsible for driving growth, retention, and influence within a portfolio of our largest global customers — organizations that shape the industries we serve. The scope is broad, the expectations are high, and the impact is direct: your ability to understand complex business environments and deliver tailored solutions will define our success in these regions.

This role is based in our Toronto hub, along side many of our top sellers and requires deep business acumen, adaptability, and leadership. We welcome experienced professionals ready to relocate and take on a challenge that bridges markets, languages, and strategies.

Why this Role Matters

This is not a traditional sales or account management position. It’s a strategic role at the intersection of global business development and enterprise relationship management — one that requires analytical depth, cultural fluency, and exceptional execution.

You will be the bridge between our largest global customers and our internal teams, ensuring that the nuances of language, culture, and business expectations translate into measurable success.

The role demands intellectual rigor, emotional intelligence, and international perspective — a combination that makes it both challenging and deeply rewarding.

About You

• A proven track record managing large, complex enterprise accounts — ideally across several countries or languages.

• Exceptional communicator fluent in English, with working proficiency in French or Spanish is preferred.

• Deep commercial and operational understanding of SaaS, enterprise software, and customer experience technology.

• Strategic thinker with the ability to navigate ambiguity, influence at executive levels, and execute with precision.

• Naturally curious, globally minded, and comfortable operating at the intersection of multiple markets and cultures.

• A self-directed professional capable of thriving in an environment that demands initiative, judgment, and cross-functional leadership.

What You’ll Do

• Drive Account Growth: Identify and execute on upsell and cross-sell opportunities, strategically expanding accounts while meeting revenue targets.

• Develop Strategic Account Plans: Collaborate with the CSM to create tailored plans for each account, leveraging insights to maximize customer value and align with their business objectives.

• Engage with Key Stakeholders: Build and nurture relationships with executive-level stakeholders, ensuring alignment on goals and fostering advocacy.

• Collaborate with Cross-Functional Teams: Partner with CS, Product and Legal to deliver seamless customer experiences and address complex challenges effectively.

• Leverage CRM for Insights: Accurately document account activities, opportunities, and risks in the CRM to inform data-driven strategies.

• Travel to Strengthen Relationships: Conduct in-person meetings with clients (up to 10 weeks per year) to deepen relationships and gain insights into their evolving needs.

Who You Are

• Experienced Account Manager: 5+ years managing enterprise SaaS accounts ($20M+ in GMV), with a proven track record of driving growth through expansion across portfolios exceeding $1M ARR.

• Relationship Builder: Skilled at engaging and influencing C-level executives, fostering trust and long-term partnerships.

• Data-Driven: Experienced in reviewing and interpreting data trends, using insights to identify opportunities, mitigate risks, and present actionable solutions to clients.

• Strategic Problem Solver: Able to diagnose customer pain points and develop tailored solutions that drive meaningful outcomes.

• Excellent Communicator: Strong verbal and written communication skills, capable of translating technical concepts into business value.

• Results-Oriented: Focused on achieving and surpassing growth and retention goals.

• Highly Organized: Adept at managing multiple accounts and priorities in a fast-paced, dynamic environment.

• Technically Savvy: Proficient with CRM and reporting tools, with a strong aptitude for learning and leveraging new technologies.

• Adaptable and Resilient: Thrives in a startup-like setting, navigating challenges with tact and composure.

Perks & Benefits

🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)

🤕 Paid sick leave

🧸 Paid parental leave (16 weeks)

💻 MacBook Pro

🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)

🏥 We provide private health insurance and retirement pension

💆🏻‍♀️ Get up to $700 USD to set up your workstation at home (working from home should feel breezy)

📚 Get up to $2000 USD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)

🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

AI at Gorgias
At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.

AI use in Recruiting at Gorgias
We use AI tools to assist in managing and assessing applications, with human oversight at every stage.

Diversity & Inclusion at Gorgias
We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.

If you need accommodations during the application or interview process, please contact us at [email protected].