Manager

Gary's Wine & Marketplace is a locally owned business and one of the leading wine retailers in the tri-state area, with established brick-and-mortar stores and an online presence.

We specialize in offering a wide selection of fine wines, beers, spirits, artisanal cheeses, quality meats, and gourmet foods—all at competitive prices. Our reputation is built on providing outstanding customer service and a knowledgeable staff who are passionate about what they do.

Joining our team means being part of a dynamic, customer-focused environment where your expertise and enthusiasm for great products can truly shine.

About the Role
We are seeking a dynamic and service-driven Manager to join our Closter team. This individual will play a key role in the day-to-day operations of the store, ensuring an outstanding customer experience, leading by example on the floor, and supporting the team across all departments. A strong background in wine, beer, or THC beverages is highly preferred, as this role also involves educating customers and staff, supporting events, and enhancing our overall beverage culture.

Key Responsibilities

• Direct and monitor all team members in their duties.
• Oversee staff development and ensure that the appropriate team members properly train all new hires.
• Oversee all customer service issues.
• Build sales goals and staffing models to ensure that the store meets its financial targets.
• Oversee the success of all team leads, including the Front-End Lead, Gourmet Lead, Wine Team Lead, Beer Team Lead, THC Team Lead, and Receiving Manager.
• Manage and support the beer and THC categories, including product selection, buying, vendor relations, inventory coordination, and merchandising.
• Ensure the store remains properly stocked and is well merchandised with endcaps and product displays.
• Oversee the reordering team to ensure that the appropriate stock levels of all product categories and materials are brought into the store at the proper times.
• Synthesize and communicate store issues and needs to Senior Management.

• 5+ years of retail managerial experience.
• Experience in beer and/or THC product management, buying, or category leadership strongly preferred.
• Ability to create, implement, and execute store procedures as needed.
• A strong managerial presence with the ability to lead a team through positive reinforcement.
• Ability to provide constructive criticism to team members in a way that motivates and inspires.
• Comfort and experience using technology, including point-of-sale software, e-commerce fulfillment software, customer support ticketing software, employee scheduling software, and delivery routing software.
• Strong written and verbal communication skills.
• Comfort working in a fast-paced, high-pressure environment.
• Strong customer service skills and a passion for delighting store guests.
• Proficiency in Microsoft Office Suite and Outlook.
• A flexible schedule that includes working some evenings and weekends.
• Ability to lift 40 lbs.

We offer a friendly working environment, a competitive starting salary, flexible hours, and a generous employee discount. For full-time employees, benefits such as 401K and health insurance are available subject to the terms in our Employee Handbook.