Director, Quality Assurance

Who We Are

Frida is more than a brand built to support parents. We get parents. We know all about the often unbelievable realities of parenthood, because we’ve been in the trenches. Over the last 9 years, we’ve dedicated ourselves to developing the tools (and sometimes the tips, too) that help simplify parenting - and it all started with snot. Since the launch of our cult-favorite NoseFrida, The SnotSucker, we’ve innovated and launched over 100 products that provide quick and easy solutions to age-old parenting problems. We also launched Frida Mom in 2019, with products to help women with the transition through the fourth trimester into motherhood. Today, Frida holds over a 70% share of its main category, and our products can be found in over 50+ countries and in over 40,000 stores throughout the US - in every retail channel from mass-market, grocery, chain drug, and specialty stores. For 9 years, we’ve had parents’ backs as they navigate the parts of parenthood you don’t usually see on the ’gram with honest and raw messaging to provide the answers to questions they didn’t even know they had. And, we’re just getting started.

Role Overview

Frida is looking for a Director of Quality Assurance to join our Operations team and take the lead in ensuring that Frida’s current and new products meet and exceed quality standards. The ideal candidate will have a working knowledge of quality standards, such as ISO 13485 and FDA regulations (21 CFR Part 820). The Manager of Quality Assurance will focus on establishing quality standards and metrics in support of the new product development pipeline, as well as legacy products.

Core Responsibilities: 

• QMS: Develop, Implement and continuously improve the Quality Management System (QMS) in accordance with ISO 13485, FDA regulations (21 CFR Part 820), and other applicable standards and regulations. Ensures process improvement activities remain in compliance.
• QC plans: Assist in developing sustainable quality control plans with detailed testing standards that can be implemented across all new product development projects, on ongoing productions and enforced by suppliers. Incorporate quality plans + inputs into design stage gates and facilitate understanding of testing and quality variables among designers, engineers, 3rd party inspectors, and suppliers.
• QC Checklists: Create, implement, and continuously improve quality control checklists tailored to specific products, processes, and regulatory requirements. 
• Collaborates with warehouse, including 3PLs, to establish quality procedures for incoming inspection, nonconforming material, preservation of product, material and storage handling, and production/process controls.
• CS: Interface with Customer Service to rectify quality complaints & facilitate CAPA processes. Communicate quality issues, progress on CAPA actions, and quality improvements to all relevant stakeholders within the company.
• User needs: Work closely with the cross-functional teams to understand user needs rooted in consumer insights and internal design standards so they are reflected in quality control standards. 
• Testing: Coordinate testing with suppliers and 3rd party labs to ensure product performance meets consumer expectations and internal quality standards.
• Equipment: Maintain in-house calibration log up to date with equipment used for in-house design verification activities.
• Revising specs: Devise and review specifications for new and legacy products as they relate to quality testing standards, integrate with compliance to ensure testing is performed.
• Audits: Prepare for and manage external audits and inspections from regulatory bodies and customers. Responsible for the internal quality audits program. Address findings and implement corrective actions.
• CAPA Management: Oversee the Corrective and Preventive Actions (CAPA) process to identify root causes of non-conformances and ensure timely and effective resolution.
• Process: Drive quality improvement processes to identify and address high return rates on products and/or underperformance (for example, low star ratings)
• Supplier Quality Management: Evaluate and monitor suppliers to ensure they meet the company’s quality standards. This includes conducting supplier audits and managing supplier non-conformances.
• Team Management: Lead, mentor, and develop the quality team to ensure alignment with company goals, regulatory requirements, and continuous improvement initiatives. Foster a culture of accountability, collaboration, and proactive problem-solving within the team.
• Provides subject matter expertise in quality engineering such as: risk management and risk assessments, design verification, equipment qualification, process validation, design transfer, configuration management, and change control.
• Training: Develop and implement training programs and ensure employees are kept up to date with current standard operating procedures (SOPs), regulatory requirements, and company policies 
• Other projects as assigned

What You Will Need

• 8-10+ years’ experience in consumer products (preferred), Quality, Compliance, or related fields.
• Has hands-on experience developing, implementing and upgrading a quality management system tailored to the company’s business model Must have a full understanding of the relevant regulations and requirements and how best to infuse the company culture of the criticality of implementing policies competently and consistently
• Understanding of testing methods and some regulatory compliance (UL/ETL , FDA, ROHS, Prop65, etc.)
• Experience crafting quality plans that Include: DFMEA's, Control Plans, Testing procedures, and AQL's
• A keen eye for detail and a results-driven approach
• Six Sigma Green Belt preferred
• Experience working directly with material and component vendors/suppliers and commodities (PCBAs, metals, plastics, cables) is preferred.
• Can navigate fluidly from strategic to tactical work, has highly developed multi-tasking and prioritization skills, is results-oriented with a strong self-motivation to move quickly to address opportunities thoroughly, while meeting tight deadlines
• Working knowledge of Microsoft Excel, Word, Access, Visio, and documentation control software (preferably Aras PLM), material management software, and statistical application software 
• Excellent verbal communication skills with ability to speak effectively with clients, vendors, management staff and employees of organization
• Excellent project management skills to develop quality objectives, manage overall quality plans, corrective and preventative actions, process improvement, and auditing timelines.
  

Who You Will Work With

Frida is an organization that values collaboration and community. As the Senior Manager, Quality Assurance, you will work closely with our Operations, Product Development, Fulfillment, Warehouse, and Customer Experience teams. 

Why You Will Love Working at Frida

• Robust health benefits including:
• Comprehensive medical, vision, and dental plans
• Employer paid life insurance
• Supplemental insurance options including Accident Insurance, Short-Term Disability and Long-Term Disability 
• FSA & HSA
• 401k matching up to 4% with immediate vesting.
• Generous paid time off program including elective PTO days, federal holidays, sick/wellness days, and a birthday floater.
• Flexible paid pregnancy and parental leave.
• Weekly wellness programming designed to maximize personal time and minimize time spent investing in personal care outside of work hours. This includes a variety of programming such as in-office manicures & pedicures, blowouts, massages, and carwash services.
• Dog friendly office - feel free to bring your best buddy with you to work! 
• Learning & development opportunities for professional and personal growth
• Company-wide events & outings. Team engagement is at the center of our culture. This ranges from small department-specific teambuilding or informal outings to our annual Fam Jam family carnival that celebrates the people in your life who support you in bringing your best self to work each day. We also host an annual Day of Service to support our local Miami community, and provide a variety of volunteer opportunities throughout the year that support our mission to serve parents and children.
• Exclusive employee product discounts.

EEO

Frida provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected Veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Privacy Policy

By applying for this position, you acknowledge and understand that your information will be used as described in Frida's Job Applicant Privacy Policy: https://frida.com/pages/fridababy-job-applicant-privacy-policy

Agency and Third-Party Submissions

Please note this is a direct search led by Frida. Applications from agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes.

Fraud Disclaimer

Fridababy LLC will never request personal information (i.e. Social Security number, bank account, or payment of any kind) during the application or recruitment process. Fridababy LLC will only contact you through verified methods, not unofficial platforms such as WhatsApp, Telegram, or personal email accounts. All legitimate communication will come from an official @frida.com or @fridababy.com email address or through our verified recruiting partners.

If you receive any suspicious outreach claiming to represent Fridababy LLC, please report it to [email protected] or [email protected]. Your safety and privacy is our priority.