Sr. Director, Analytics

EVERSANA INTOUCH™ is a leading full-service, global healthcare agency serving the life sciences and pharmaceutical industries. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients.   

We combine the power of world-class creative and digital teams with deep market access, payer, and healthcare communications expertise to provide innovative solutions to life science companies that want to connect with consumers, healthcare professionals, and payers.    

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need.   

And as a part of EVERSANA, a pioneer in next-generation commercial services, we connect dots that other agencies can’t, helping drive commercialization success.   

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA INTOUCH, our people, clients and most importantly, the patients we serve.

The Senior Director, Analytics is a trusted internal strategic analytic partner managing a brand or portfolio team to deliver client delight and growth. This is a leadership role within our Marketing Analytics group. The Senior Director, Analytics works with clients, subject matter experts (SMEs) in other departments, and our Marketing Intelligence colleagues to deliver insights that inform strategy development and drive the optimization of our Omnichannel programs. Responsibilities include managing direct reports, proposing ideas, managing senior client relationships, delivering presentations, and contributing to the development of our Analytics practice. 

The Senior Director, Analytics must be a strong leader skilled in leveraging data-driven solutions to inform and drive Omnichannel program performance. The ideal candidate provides insights from campaigns, claims, and internal client data that can inform strategies and deliver quantified impact. The role involves leading a portfolio of client engagements, providing guidance to managers and analysts within the team, and ensuring effective measurement planning and performance analysis. The role also involves advocating for the implementation of optimization recommendations, serving as a consultative partner to clients and SME colleagues, and identifying growth opportunities to help clients address challenges. The candidate will be responsible for growing existing client relationships and supporting new business development opportunities. 

Success in this role is measured through client satisfaction, internal team/stakeholder satisfaction, and team billability. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:  

• Serve as lead partner and contact for Analytics on portfolio/brand engagement for team and clients 

• Design and lead presentations and communicate business value derived from each engagement to senior clients. 

• Provide oversight for data analysis and interpretation of results in business context, presenting findings and implications to key stakeholders at all levels 

• Understand the client’s business context and goals and how marketing activities are evaluated to support these goals. Collaborate with the client team and internal SMEs (Account Management, Planning, CX, CS, UX) to improve campaign performance and user experience. 

• Manage scoping and budgeting process for assigned portfolio and brands and maintain relationship with AM/PM to ensure up-to-date analytics scopes. Accountable for portfolio revenue & profit and secure scopes by developing analytics proposals including definition of deliverables, timing, costs. 

• Secure growth by providing thought leadership and direction. Participate in advocating for data-driven solutions through Accounts Management and Omnichannel teams. 

• Ensure deliverables are on time, accurate, and compelling to client/business objectives and manage internal teams’ and clients’ expectations regarding timelines 

• Manage projects responsibly, assigning analytics talents to appropriate tasks 

• Develop new methodologies and frameworks building on existing EVERSANA INTOUCH intellectual capital and partner with key external vendors and partners 

• Enhance data strategy and maintain expertise in omnichannel marketing, analytical tools, techniques, and similar requirements. 

• Coach and mentor talent, creating an environment for talent to grow, stay engaged, and perform their best 

• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. 

• All other duties as assigned  

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: 

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.  

• 12+ years of experience in an Analytics role 

• 3+ years in a Pharmaceutical Marketing Analytics role preferred. Agency experience a plus. 

• Compelling presentation, writing, and storytelling abilities 

• Advanced knowledge of omnichannel or multichannel marketing analytics with a focus on digital (e.g., Web, Email, Paid media, Social media, Organic search, Mobile apps) 

• Ability to manage 2 or more direct reports 

• Command of data analysis to justify insights or recommendations impacting a client’s brand and business goals 

• Proficiency with MS Office Suite 

• Strong analytical and problem-solving skills 

• Desire and ability to mentor and train employees and work collaboratively with team members 

• Strategic thinking to lead teams and mentor staff to achieve success across multiple accounts 

• Interest in self-education and staying updated on marketing analytics trends and tools 

• Self-directed and motivated with strengths in planning, organizing, and project management to meet deadlines, prioritization and multitasking skills 

• Master of written and oral communication skills 

• Able to set priorities for the team and manage timelines 

OUR CULTURAL BELIEFS 

Patient Minded I act with the patient’s best interest in mind. 

Client Delight I own every client experience and its impact on results. 

Take Action I am empowered and hold myself accountable.  

Embrace Diversity I create an environment of awareness and respect.  

Grow Talent I own my development and invest in the development of others.   

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.  

Communication Matters I speak up to create transparent, thoughtful, and timely dialogue. 

Always Innovate I am bold and creative in everything I do 

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living).  More information about EVERSANA’s benefits package can be found at eversana.com/careers.  EVERSANA reserves the right to modify this base salary range and benefits at any time. 

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].

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