Director, Network & Infrastructure

COMPANY SUMMARY

Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased, top of tier, modernized, amenitized, and well-located office, retail, and multifamily assets. ESRT’s flagship Empire State Building, the “World's Most Famous Building,” features its iconic Observatory, ranked the #1 Top Attraction in New York City for the fourth consecutive year in Tripadvisor’s 2025 Travelers’ Choice Awards: Best of the Best Things to Do. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of June 30, 2025, ESRT’s portfolio is comprised of approximately 7.8 million rentable square feet of office space, 0.8 million rentable square feet of retail space and 743 residential units.  More information about Empire State Realty Trust can be found at esrtreit.com and by following ESRT on Facebook, Instagram, TikTok, X, and LinkedIn. 

The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New York City, we harness the energy of the city in everything we do. We care for one another, work hard, and have a lot of fun doing it! We are Certified™ as a Great Place to Work® by the global authority, Great Place to Work®, on workplace culture, employee experience, and leadership behaviors. We prioritize and invest in the health and wellness of employees to attract, develop, and retain top-tier talent. ESRT values continuous employee development and encourages colleagues to excel in their roles and adapt to emerging business needs. From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work. ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision. 

POSITION SUMMARY 

The Director of Network & Infrastructure will strategize and align industry leading infrastructure and network technologies with business objectives and cybersecurity best practices. This includes planning, decision making, implementation, and maintenance of all aspects including but not limited to, cloud, on-premises network, storage, virtualization platforms, server management, along with all enterprise and real estate asset networks including wired, wireless, building risers, IT and OT technologies. Daily tasks range from strategizing and reporting results to leadership, balanced with hands-on assistance and troubleshooting, managing project milestones, and collaborating with IT personnel to achieve business objectives. 

• Manage and set priorities for our Managed Service Provider (MSP) and internal network team
• Liaise with our Managed Security Service Provider (MSSP) for cyber security related issues
• Manages a team of direct reports through mentorship and professional development
• In depth / hands-on knowledge of servers, firewalls, switches, building risers, wired, and wireless network protocols
• Develop and maintain key indicators and alerts ensuring critical infrastructure services to meet service level agreements and availability time
• Incorporate cybersecurity into our network and infrastructure operations, including application of patches, hot fixes, and upgrades on a regular and timely basis
• Experience with the planning, design and the implementation of network enhancements and new capabilities
• Architect a robust server, cloud, network, and wireless environment aligned with strategic business requirements.
• Communicate network related issues, failures, and potential impact to hardware or software to superiors
• Provide guidance on the architecture and design of networks supporting both Enterprise IT and OT devices
• Support the implementation of IoT and PropTech solutions in a secure manner, with a focus on building systems and sustainability
• Manage projects in an Agile Methodology ensuring timely delivery and documentation
• Develop, schedule, test and communicate the IT Disaster Recovery plan and procedures
• Incorporate cybersecurity best practices to all aspects of the network and infrastructure
• Author and edit SOPs (Statements of Procedures) and system documentation and ensure they are properly updated to reflect current status or changes
• Collaborate with the helpdesk, application, and cyber teams to support diverse business initiatives
• Prioritizes work efforts to balance operational tasks, remediating technical debt, and long-term strategic initiatives.
• Strike a balance between hands-on, management, and strategic thinking
• Manage multiple projects simultaneously
• Monitor daily backup operations, ensuring all data resiliency and availability
• Lead a team culture of engagement, productivity, and accountability
• Must be available to work occasional evenings and weekends as business needs require

• Maintain network stability and availability to support business initiatives
• Successfully deliver projects on time and on budget
• Implement system upgrades or replacement with minimized system down time or impact on users
• Maintain a solid working knowledge of all ESRT technology systems
• Investigate new technology and solutions to ensure ESRT is well positioned for growth
• Configure computer hardware and software for optimal network communication and cybersecurity

• Microsoft Active Directory
• Microsoft Azure Cloud
• Server: Microsoft Windows Server 2025 / 2022 / 2019 and Linux
• Microsoft Exchange 365 and e-mail gateway protocols
• Microsoft Office 365
• Next Gen Firewalls, Switches, Routers, and VPN
• Virtual Servers
• File Storage systems and appliances
• Cloud environments
• Wireless infrastructure
• Building risers and core infrastructure
• Business continuity and backup Technologies
• Telecommunication, ISP, VoIP communications, and video conferencing
• Network protocols and topology (i.e. DSN, TCP/IP, VLAN, SAN)
• Network monitoring tools
• Mobile Device Management (MDM) for Apple and Android devices
• Project Management Software
• Identity Access Management (IAM) platforms
• Privileged Access Management (PAM) platforms

• Ability to develop effective relationships with business users, technical staff and executive management
• Strong organizational skills, ability to prioritize work, and meet deadlines in a fast-paced environment
• Strong Vendor Management, Time Management, and Project Management skills
• Ability to engage, lead, and develop a highly motivated and productive team
• Excellent written and oral communication skills with a strong work ethic, hands-on, with a customer service mentality
• Communicate with internal/external clients in a calm, polite, respectful, and professional manner
• Display strong project management skills completing assignments in a timely fashion
• Exhibit strong analytical, troubleshooting, and organization skills with an attention to detail
• Able to work both independently, and as a member of a team environment
• Keep abreast of current and new technology system advances and their potential application to address user business requirements

• 7 - 10 years of IT infrastructure and networking experience
• Associate or Bachelor’s Degree in Computer Science or related field
• Real Estate or Financial Services industry experience preferred
• MCSE - Microsoft Certified Systems Engineer preferred

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

• At ESRT, like our tenants, our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work® Certified employer, we are committed to maintaining our positive work culture where employees are engaged and can grow and develop. In addition, ESRT employees embody our Company Culture & Success Factors -
• Adaptable – you are a self-starter who’s able to quickly digest and execute new processes to work both collaboratively and independently
• Dynamic – you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT
• Dependable – you take a strong sense of ownership and accountability over your work
• Passionate – you keep up with industry trends and are excited about the potential to propel the industry forward with a “roll-up-your-sleeves” attitude
• Curious – you consistently look for new ways to work smarter, not just harder
• Ethical – you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culture
• Positive – you possess a service-oriented attitude with excellent follow through

• Competitive base salary and bonus
• Health/Dental/Vision insurance
• Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance
• Voluntary Enhanced LTD Program
• Voluntary Hospital, Accident, and Cancer Programs
• 401(k) with 100% match up to 5%
• Paid parental leave
• Pre-tax transit accounts
• Employee Assistance Program for emotional, financial, and legal support

• Generous paid time off
• Flex remote work time
• Flex Summer Fridays
• Employee engagement programs
• Volunteer time off
• Continuing education
• Complimentary Empire State Building Observatory access
• Complimentary gym membership and other wellness benefits
• Employee Discount Programs

ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, creed, national origin, sex, sexual orientation, gender identity or expression, reproductive choices, age, marital status, veteran status, disability status, pregnancy, parental status, caregiver status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs.