Senior Manager, Tax Technology - Managed Services

As an employee-owned company, DMA prioritizes employees. Low turnover rates and tenured teams are living proof:  

• 2025 Great Places to Work Certified
• Employee stock ownership program eligibility begins on day one of employment (ESOP contribution is targeted at 6% of your annual compensation)
• Company paid parental leave
• Generous time off package 
• Multiple benefit plans, eligibility begins on day one of employment
• Culturally focused on work/life balance, mental health, and the overall wellness of our employees

Position Summary

The Senior Manager, Tax Technology - Managed Services, will be responsible for leading, managing, and developing the Tax Engine-based services provided by the managed services practice. Partner with cross-departmental resources to compile and provide client issue-centric information, perform customer knowledge transfer and onboarding, and assist with issue resolution and reporting related to managed services projects.

Essential Duties and Responsibilities

• Lead and mentor a team of tax technology professionals, providing guidance, coaching, and performance management

• Encourage open communication between team members, allowing the team to bring forward ideas on how they can collectively deliver a more effective service

• Monitor the effectiveness of the team against SLA, driving through change as needed to deliver continual service improvement

• Collaborate closely with internal teams including consulting, compliance, tax research, and ERP support to address client needs

• Oversee multiple client engagements simultaneously, ensuring high-quality delivery across diverse platforms

• Maintain strong client relationships, ensuring satisfaction and alignment with business goals

• Act as a subject matter expert for tax determination solutions, including review, configuration, and support

• Ensure operational procedures and practices are well defined, documented and consistently applied

• Develop and maintain process documentation and client-specific documentation to aid in support

• Provide input into the practice strategy with particular focus on opportunities to grow and/or enhance the services offered

• Own client escalations to ensure appropriate team members are identified and assigned

• Achieve consistent client satisfaction ratings and respond appropriately to client feedback on areas for improvement

Education and Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field required

• 8+ years’ relevant experience with thorough understanding of application servers, tax engines, and ERPs

• Mastery within 3rd party Transaction Tax Engines (Avalara, Thomson Reuters, Vertex) strongly preferred

• Mastery within tax processes and integrations (Order-to-Cash, Procure-to-Pay) strongly preferred

• Mastery within the financial modules of SAP strongly preferred

• Expertise in providing direction to others and completing projects with limited direction

• Expertise in Microsoft Office

• Excellent verbal and written communication skills

• Proven leadership and project management experience

• Strong organizational skills with a demonstrated ability to proactively take initiative and complete tasks in a timely manner

• Strong teamwork skills with the ability to work well with both technical and non-technical personnel; ability to influence the direction of projects

• Travel as required (approximately 5%)

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The Company is an equal employment opportunity employer and is committed to providing equal employment opportunities to its applicants and employees. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, citizenship, age, disability, veteran status, genetic information, or any other category covered by applicable federal, state, or local law. This equal employment opportunity policy applies to all employment policies, procedures, and practices, including but not limited to hiring, promotion, compensation, training, benefits, work assignments, discipline, termination, and all other terms and conditions of employment.

It is DMA's policy to make reasonable accommodations for qualified individuals with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please contact our Human Resources team at HRDepartment@dmainc.com or 800-309-2110 and choosing selection 6.