Key Responsibilities: 

Strategic Alignment & Change Support 

• Serve as a bridge between the central corporate organization and account team to ensure alignment and effectiveness of communication tactics. 

Communication Strategy, Planning, & Execution  

• Own the comprehensive strategy, planning, design/development, and delivery of all account-wide communications. 

• Functions as a strategic and proactive advisor for messaging and narrative creation, collaborating with the account executive team to develop focused and impactful communications for varied stakeholder audiences. 

• Ensure all internal account messaging aligns with enterprise communication, engagement, and change management strategies. 

• Address ad-hoc internal account communication needs including but not limited to business updates, policy rollouts, and change initiatives. 

• Manage content creation for various internal channels (emails, newsletters, intranet, presentations) with appropriate tone and branding. 

Engagement & Feedback Management 

• Manage and deploy pulse surveys, sentiment tracking, and feedback mechanisms to gauge communication and change initiative effectiveness. 

• Summarize insights and trends to inform continuous improvement. 

• Track communication effectiveness through analytics, surveys, and feedback tools. 

• Recommend improvements based on measurable outcomes and stakeholder input. 

Stakeholder & Network Coordination 

• Facilitate collaboration with subject matter experts (SMEs) to ensure accurate and timely content. 

• Activate and support peer champion networks to localize and reinforce change messaging. 

• Partner closely with the central marketing and change teams to maintain message consistency across initiatives. 

Qualifications: 

• A bachelor’s degree in communications, marketing, organizational development, or related discipline. 

• 3-5 years of experience in internal communications, change management support, or employee engagement roles. 

• Proven track record in executing change communications that align with broader enterprise strategies. 

• Superior written communication, facilitation, and storytelling abilities, complemented by advanced proficiency in PowerPoint. 

• Strategic mindset with the capacity to align communication and engagement initiatives with organizational vision and objectives. 

• Strong coordination and interpersonal skills, effective across various functional areas and levels. 

• Proficient in utilizing Microsoft 365, SharePoint, survey platforms (such as Qualtrics, Smartsheet, MS Forms), and project management tools. 

Preferred Skills: 

• Familiarity with change frameworks (e.g., Prosci, ADKAR, Kotter). 

• Experience supporting communications for large-scale transformation efforts. 

• Understanding of frontline and client-facing operational environments.