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Job details

Deliverability Consultant

Customer.io is a B2B SaaS platform used by thousands of companies to send targeted email, push, in-app, and SMS communications. They are seeking a technical, customer-facing Deliverability Consultant to diagnose complex sending issues, advise on best practices, and partner with cross-functional teams to improve inbox placement and sender reputation at scale.

Skills

  • 2–4 years of email deliverability experience, preferably at a B2B SaaS company, ESP, or marketing automation platform
  • Deep knowledge of email authentication (SPF, DKIM, DMARC, BIMI) and SMTP/MTAs
  • Experience with deliverability monitoring tools (Everest, Postmaster Tools, SNDS, MXToolbox)
  • Strong analytical ability to interpret bounces, engagement metrics, and blocklist data
  • Excellent written and verbal communication with the ability to simplify technical topics
  • Customer-facing consulting experience and collaborative mindset

Responsibilities

  • Provide reactive and proactive deliverability consulting and reputation management for customers
  • Conduct deliverability audits covering authentication (SPF, DKIM, DMARC, BIMI), DNS, and infrastructure
  • Monitor sender reputation using tools like Google Postmaster Tools, Microsoft SNDS, and Validity Everest
  • Diagnose and remediate issues such as blocklisting, spam traps, and engagement declines
  • Advise on IP warming, sending infrastructure, and inbox placement strategies for high-volume senders
  • Collaborate with Product and Engineering to surface systemic deliverability trends and influence roadmap
  • Create educational content (articles, webinars, internal guides) to share best practices
  • Partner with Customer Success to develop long-term deliverability plans for key accounts
  • Stay current on regulations and standards (CAN-SPAM, GDPR, Gmail/Yahoo requirements, TLS-RPT)

Education

  • Bachelor’s degree preferred or equivalent practical experience
  • Certifications or formal training in email deliverability or related networking topics are a plus

Benefits

  • Starting salary listed at $90,000 USD (dependent on experience)
  • 100% company coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
  • 16 weeks paid parental leave
  • Unlimited PTO
  • Remote work and wellness stipends
  • Professional development budget
  • Inclusive culture and bias-aware hiring process
To read the complete job description, please click on the ‘Apply’ button

Average salary estimate

$100000 / YEARLY (est.)
min
max
$90000K
$110000K

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DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$90,000/yr - $110,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
October 27, 2025
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