Senior Client Trainer (Backoffice)

What You'll Do

• Lead installs for client delivery of Dealer Software Solutions and Products in the assigned domain.

• Effectively coordinate the dealership delivery of the product and solution with a team of onsite or remote trainers. This includes managing all dealership training documentation, including the training agenda, daily training reports with class attendance and training issues, implementation progress, training recaps, support tickets, and other training communication.

• Communicate with peers across departments to organize and collect training documentation, content, agendas, reports, support cases/tickets, and communicate delivery to the team and Client leadership.

• Conduct training with a compelling consultative delivery approach, driving dealers to utilize solutions and products better, building a stronger relationship with Cox Auto, managing the DMS launch, enabling the dealer’s product solutions, and activating monthly revenue billing with the dealer.

• Perform follow-up training and consulting by developing custom consultative training plans for the dealer to increase the dealer's utilization of the tools overall and drive efficiencies, sales, and revenue goals.

• Provide direct Coaching to Client Trainer II’s during new hire and domain certification training, completing and reviewing full performance scorecards for shadow assignments.

• Assist with departmental projects, such as new software and product releases and training, efficiency projects, and new hire training.

• Must maintain expert-level knowledge of the DMS Software Solutions products in the domain, including product settings, features and benefits, system functionality, and settings cause & effect relationships.

• These responsibilities are in addition to the Client Trainer II role.

Travel Required:  

• The ability to travel 100% as needed is required. However, some assignments could be remote.

What’s In It For You 

At Cox, we reward your hard work with meaningful benefits. 

First, we offer a highly competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars! 

We value people more than technology. That means you’ll work within a culture and with a team that values your leadership, your experience, your contributions, and you – yes, you – as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day.  We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so. 

We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You’ll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more. 

Who You Are

Minimum

• Bachelor’s degree AND 4 years of related/relevant work experience required OR Master’s Degree and 2 year of related/relevant work experience OR Ph.d./Doctorial Degree and 1+ years of related/relevant work experience OR 8 years related/relevant work experience without a degree.

• Experience with the following software solutions - Salesforce CRM and DealerTrack DMS

• Must have experience supporting DealerTrack DMS Backoffice Implementation

• Successful and proven track record in scorecards and quarterly reviews with Management.

• Shows consistent ability to train and consult new install dealer with full suite of products in domain; full comprehension and delivery of products, exhibiting skill set to manage a new install training.

• Track record in effectively coaching Client Trainer II’s or employees on product comprehension, delivery skills, consulting strategies, and troubleshooting abilities.

• Demonstrates ability to customize and complete consultative follow-up training to meet dealer needs.

**Priority consideration will be given to those already in a Back Office Domain Client Trainer II role or those with prior DealerTrack DMS Implementation experience.**

Preferred

• Two years of DMS comptroller, accounting, back office, retail automotive management.