Small Business Relationship Manager (SB RM)

Description

The Small Business Relationship Manager (RM) will serve as a vital liaison between City First Bank and the local small business community. This relationship-driven professional will partner with retail branches to generate referrals and deliver comprehensive banking solutions to businesses with up to $5 million in revenue. This role will be responsible for driving deposit growth, originating loans, and supporting financial literacy efforts. This role will be responsible for strengthening the presence in either the Los Angeles or Washington, DC markets, the Small Business RM will be committed to strengthening community ties and supporting the growth and success of local businesses.  

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Partner with branch teams to identify, cultivate, and convert small business referrals.
• Proactively source new business relationships through community engagement, events, and networking.
• Deliver business banking solutions (deposits, treasury, and lending) tailored to businesses with up to $5MM in revenue.
• Originate loans within the $250K–$1MM credit range, in alignment with the bank’s credit policies and risk appetite.
• Collaborate with credit, underwriting, and operations to guide loans from inquiry to close.
• Represent City First Bank in the community — building visibility and trust with small businesses, churches, local chambers, and nonprofits.
• Deliver or co-host financial literacy workshops and outreach in collaboration with branch leadership.
• Maintain a strong understanding of the local market and competitive landscape.
• Act as a connector to internal partners (e.g., commercial banking, CRA, marketing) to support holistic client needs.
• Track and manage pipeline and production goals aligned with organizational targets.

Requirements

EDUCATION & EXPERIENCE

Required Education/Experience:

• High School Diploma or equivalent
• 3–5+ years of business banking, retail banking, or small business relationship management experience.
• Completion of formal credit training program (internal or external) required, with demonstrated ability to analyze business financials, assess risk, and prepare basic credit write-ups.

Preferred Education/Experience:

• Bachelor’s Degree

CERTIFICATIONS

• Not applicable

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Proven ability to grow deposits and generate new loan production.
• Strong understanding of credit fundamentals and lending processes applying credit policy working closely with underwriters to structure and recommend small business loan requests.
• Demonstrated success sourcing and converting small business relationships.
• Deep community roots and a passion for impact-driven work.
• Excellent communication and relationship-building skills.
• Self-starter with strong organizational and follow-up abilities.
• Bilingual skills are a plus.
• Knowledge of financial literacy, community engagement, and working with faith-based organizations or nonprofits is highly desirable.